The Appearance tab allows you to tailor the look of your Web Chat, including its view mode, color scheme, widget position, and logo.
Chat view
You can choose between the “Permanent” and “Widget” view of the Web Chat. The âPermanentâ view displays the Web Chat in a window that remains active on the page where the Chat script is inserted in the </body> section. The âWidgetâ view will display the Web Chat in the form of a bubble that expands when clicked (the Web Chat script must also be inserted into the </body> of the page).
Action color
You can change the color used in notification bubbles, buttons, and links. Enter the desired color in the #HEX field, or choose it from the palette by clicking on the color picker.
Header color
You can change the color used in the header and on the main screen. You can leave it as âDefaultâ if you prefer the default header style, or choose âCustomâ and enter the desired color in the #HEX field or select it from the palette by clicking on the color picker.
Widget position
You can choose the location of the widget on your website in the “Widget” view of Web Chat. Select either âLeftâ or âRightâ positioning of the Web Chat on your page.
Custom widget logo
Add a custom logo for your embedded Web Chat. Upload an image from your media library or drag and drop to set it as the logo for the Web Chat widget.
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Home Screen
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Customizing the Home Screen
The Home Screen tab allows you to personalize key aspects of your chatbot’s initial interface, creating a welcoming experience for users.
Background
Customize the background to match your brand identity. Change the color by entering the desired color in the #HEX field, or select it from the palette by clicking on the color picker. You can also choose Gradient and customize the transition between colors as you like, or upload a picture if desired.
Greeting
Enter your keyword phrase, which will be displayed in a large size, so your customers never miss it.
Introduction
Write all the necessary details about your chatbot to describe its role and functions.
Start button text
Customize the name of the âStart chatâ button. Be careful as it retains its call-to-start function.
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Security
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Configuring security settings
The Security tab offers features to enhance the safety of your Web Chat.
Trusted domains
Restrict the use of Web Chat to specific domains by selecting only the ones you need. This ensures your safety and the safety of your customers.
Country filter
In case you need to restrict the use of Web Chat to certain countries, you can choose one of two options: Allowed countries and Forbidden countries, which indicate the allowed or prohibited countries for Web Chat to be displayed.
Allowed / Forbidden countries
Depending on the option you choose, all selected countries will either be listed as âAllowedâ (indicating that Web Chat will only work in those countries) or âForbiddenâ (indicating that Web Chat will not be shown in those countries).
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Publish
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Publishing the Web Chat
The Publish tab provides quick access to the code needed to install the Web Chat widget on your website.
Code
Copy and paste this code into the <body> of your website’s DOM tree so that Web Chat will start on the page where the script is placed.
