Articles in Training — Create Custom Knowledge with Ease

You can now add Articles directly in Training. Write your own help content, guides, or notes to make your bot even smarter.

What you can do:

• Create custom articles without uploading documents
• Add step-by-step guides, instructions, or explanations in plain text
• Update content instantly when processes or policies change
• Combine articles with other sources for a complete knowledge base

Why it matters:

• Flexibility — capture unique knowledge that isn’t stored anywhere else
• Instant updates — edit and refine content anytime without re-uploads
• Better answers — give your bot clear, structured information to use
• Smarter AI — improve training quality with precise, tailored content

Folders in Training — Structure Your Knowledge with Ease

Managing your knowledge base is now simpler than ever. With the new Folders feature in Training, you can keep your sources neatly organized and easy to access.

What you can do:

• Group documents, articles, URLs, and FAQs into dedicated folders
• Quickly find the right material using search and filters
• Add new sources directly into a chosen folder with just one click
• Keep everything tidy even with hundreds of training sources

Why it matters:

• Organized knowledge base — navigate large amounts of content effortlessly
• Smarter workflows — focus training on exactly the sources you need
• Save time — reduce clutter and locate sources instantly
• Clarity and control — always know where your data lives and how it’s structured

Zapier integration

Automate your workflows and connect Quidget with over 6,000+ apps — no coding required.

With the new Zapier Integration, your bot can instantly send data and trigger actions in other tools the moment users interact with it.

What you can do:

• Send every new lead straight to your CRM or Google Sheets
• Alert your team in Slack the moment a high-intent lead appears
• Auto-create Trello or Asana tasks from support requests
• Book events in Calendar right after a bot booking or form submission

Why it matters:

• Respond to leads and customers faster — while they’re still engaged
• Keep sales, support, and marketing perfectly in sync
• Skip the copy-paste grind and focus on closing deals, solving issues, and growing your business

Form Builder

You can now create and use Flexible Forms to collect user info like name, email, or phone — and plug that data directly into your chatbot flows. Design custom forms, save them, and drop them into any part of your flow using the Flow Builder. A simple way to gather and use inputs without extra tools.

Why it matters: Flexible Forms make it easy to collect and use user data directly within your chatbot — no need for external tools or workarounds.

This helps you:

• Personalize conversations based on user input
• Qualify leads by collecting key details early
• Automate follow-ups using captured data
• Improve support by gathering context up front

It’s a simple feature that unlocks more powerful, dynamic flows — all inside one tool.

Inbox Filters – Date

 Now you can filter and export chats by time range:

• Today
• Yesterday
• Last Week
• This Month
• Last 30 Days
• Custom date range

Why it matters: Easier to review recent activity, find specific chats, and analyze trends over time — especially helpful for support reviews and training improvements.

Pre-Chat Email Request

You can now require users to provide their email before starting a chat.

• New checkbox in Appearence tab → Chat → Require email before starting chat
• And in the backed magic will happen auto-create email request will be enabled

Why it matters:
Collecting emails upfront helps you follow up, support better, and avoid anonymous chat drops. Also perfect for Leadgen flows.

WordPress Plugin

You can now install Quidget directly on your WordPress site!

•  Wordpress plugin Quidget – AI Chatbot & Live Chat
• To support you even more How to install Quidget on WordPress

Why it matters: Easier and faster setup for thousands of sites — no code needed. Just install and start chatting.

Export & Delete Chats

Managing conversations just got easier — whether you want to clean up your inbox or dig into your data, we’ve added more control across the board:

Inbox-wide actions

From the inbox dropdown menu:

• Export all chats as a CSV file
• Delete all chats (with a confirmation popup showing the total number of chats)

Filtered or searched results

When you’re looking at filtered chats or search results:

• Instantly export or delete just those results — no dropdown clicks required
• Confirmation modal appears before any deletions

Manual multi-select with checkboxes

• Hover over a chat to reveal a checkbox
• Select one, and the interface switches to multi-select mode
• Use the toolbar to Export or Delete just those selected chats
• We don’t offer a “Select All” — so every selection is intentional
• Filters and searches stick around while you’re selecting, but if you adjust them mid-selection, your current choices will reset

Export a single chat
Need just one conversation? You can now export it directly from the chat dropdown (Delete was already there)

Why it matters:
Whether you’re auditing AI performance, reviewing edge cases, or training better responses – access to real conversations is gold. With smarter export and delete options, you can now clean, analyze, and iterate faster without digging through chats one by one.

Freshdesk Integration

You asked — we built it. Quidget now supports integration with Freshdesk!

• Automatically create tickets in Freshdesk with customer name, email, and full conversation log
• Ensure agents have all the context for smoother handoffs
• Wider property mapping is possible via Freshdesk API
  

📚 Setup Guide

See it in action

Why it matters:
When a bot can’t solve an issue, the handoff shouldn’t feel like starting over. With this integration, everything your customer has already said is passed straight to your support team – no lost context, no repeated questions. Just smoother support, end to end.