Billing — Pay only for AI-resolved

We’ve launched a completely new billing model in Quidget.

Instead of paying fixed monthly subscription fees, you now pay only for conversations successfully resolved by AI.

No charges for failed answers.
No charges for test chats.
No charges for customer-requested human handoffs.

What you can do:

• Start using Quidget with minimal upfront cost
• Pay only for successful AI resolutions
• Scale usage based on your actual business needs
• Try integrations, flows, and channels without committing to large subscriptions
• Monitor costs more transparently as your usage grows

Why it matters:

• Makes AI support more affordable and accessible
• Removes the risk of paying for unused capacity
• Aligns pricing with real business value
• Gives teams flexibility to experiment and scale gradually
• Allows smaller teams to launch AI support without heavy upfront investment

Customer Activity — User Navigation Tracking

You can now track how users navigate your website before and during conversations.

What you can do:

• See the Entry URL (first page visited)
• Track current URLs as users browse
• Access activity data in Web Chat (v2) conversations

Why it matters:

• Provides better context for each conversation
• Helps understand user behavior
• Improves personalization and support quality

Billing — Auto-Recharge

Avoid interruptions with automatic balance top-ups.

What you can do:

• Turn Auto-Recharge on or off
• Set a monthly budget
• Automatically refill credits when they run out

Why it matters:

• Keeps your service running without interruptions
• Reduces manual billing actions
• Gives you full control over spending

Dashboard — Question Analytics

Your dashboard now provides deeper insights into user interactions and knowledge gaps.

What you can do:

• View the most asked questions
• Track unanswered questions
• Access a dedicated “Unanswered Questions” page with a data table

Why it matters:

• Helps identify missing knowledge in your bot
• Improves answer quality and coverage
• Enables data-driven optimization

Articles in Training — Create Custom Knowledge with Ease

You can now add Articles directly in Training. Write your own help content, guides, or notes to make your bot even smarter.

What you can do:

• Create custom articles without uploading documents
• Add step-by-step guides, instructions, or explanations in plain text
• Update content instantly when processes or policies change
• Combine articles with other sources for a complete knowledge base

Why it matters:

• Flexibility — capture unique knowledge that isn’t stored anywhere else
• Instant updates — edit and refine content anytime without re-uploads
• Better answers — give your bot clear, structured information to use
• Smarter AI — improve training quality with precise, tailored content

Folders in Training — Structure Your Knowledge with Ease

Managing your knowledge base is now simpler than ever. With the new Folders feature in Training, you can keep your sources neatly organized and easy to access.

What you can do:

• Group documents, articles, URLs, and FAQs into dedicated folders
• Quickly find the right material using search and filters
• Add new sources directly into a chosen folder with just one click
• Keep everything tidy even with hundreds of training sources

Why it matters:

• Organized knowledge base — navigate large amounts of content effortlessly
• Smarter workflows — focus training on exactly the sources you need
• Save time — reduce clutter and locate sources instantly
• Clarity and control — always know where your data lives and how it’s structured

Zapier integration

Automate your workflows and connect Quidget with over 6,000+ apps — no coding required.

With the new Zapier Integration, your bot can instantly send data and trigger actions in other tools the moment users interact with it.

What you can do:

• Send every new lead straight to your CRM or Google Sheets
• Alert your team in Slack the moment a high-intent lead appears
• Auto-create Trello or Asana tasks from support requests
• Book events in Calendar right after a bot booking or form submission

Why it matters:

• Respond to leads and customers faster — while they’re still engaged
• Keep sales, support, and marketing perfectly in sync
• Skip the copy-paste grind and focus on closing deals, solving issues, and growing your business

Form Builder

You can now create and use Flexible Forms to collect user info like name, email, or phone — and plug that data directly into your chatbot flows. Design custom forms, save them, and drop them into any part of your flow using the Flow Builder. A simple way to gather and use inputs without extra tools.

Why it matters: Flexible Forms make it easy to collect and use user data directly within your chatbot — no need for external tools or workarounds.

This helps you:

• Personalize conversations based on user input
• Qualify leads by collecting key details early
• Automate follow-ups using captured data
• Improve support by gathering context up front

It’s a simple feature that unlocks more powerful, dynamic flows — all inside one tool.

Inbox Filters – Date

 Now you can filter and export chats by time range:

• Today
• Yesterday
• Last Week
• This Month
• Last 30 Days
• Custom date range

Why it matters: Easier to review recent activity, find specific chats, and analyze trends over time — especially helpful for support reviews and training improvements.