Changelog

We’ve launched a completely new billing model in Quidget.

Instead of paying fixed monthly subscription fees, you now pay only for conversations successfully resolved by AI.

No charges for failed answers.
No charges for test chats.
No charges for customer-requested human handoffs.

What you can do:

• Start using Quidget with minimal upfront cost
• Pay only for successful AI resolutions
• Scale usage based on your actual business needs
• Try integrations, flows, and channels without committing to large subscriptions
• Monitor costs more transparently as your usage grows

Why it matters:

• Makes AI support more affordable and accessible
• Removes the risk of paying for unused capacity
• Aligns pricing with real business value
• Gives teams flexibility to experiment and scale gradually
• Allows smaller teams to launch AI support without heavy upfront investment

You can now track how users navigate your website before and during conversations.

What you can do:

• See the Entry URL (first page visited)
• Track current URLs as users browse
• Access activity data in Web Chat (v2) conversations

Why it matters:

• Provides better context for each conversation
• Helps understand user behavior
• Improves personalization and support quality

Avoid interruptions with automatic balance top-ups.

What you can do:

• Turn Auto-Recharge on or off
• Set a monthly budget
• Automatically refill credits when they run out

Why it matters:

• Keeps your service running without interruptions
• Reduces manual billing actions
• Gives you full control over spending

Your dashboard now provides deeper insights into user interactions and knowledge gaps.

What you can do:

• View the most asked questions
• Track unanswered questions
• Access a dedicated “Unanswered Questions” page with a data table

Why it matters:

• Helps identify missing knowledge in your bot
• Improves answer quality and coverage
• Enables data-driven optimization

You can now add Articles directly in Training. Write your own help content, guides, or notes to make your bot even smarter.

What you can do:

• Create custom articles without uploading documents
• Add step-by-step guides, instructions, or explanations in plain text
• Update content instantly when processes or policies change
• Combine articles with other sources for a complete knowledge base

Why it matters:

• Flexibility — capture unique knowledge that isn’t stored anywhere else
• Instant updates — edit and refine content anytime without re-uploads
• Better answers — give your bot clear, structured information to use
• Smarter AI — improve training quality with precise, tailored content