Changelog

You can now track how users navigate your website before and during conversations.

What you can do:

• See the Entry URL (first page visited)
• Track current URLs as users browse
• Access activity data in Web Chat (v2) conversations

Why it matters:

• Provides better context for each conversation
• Helps understand user behavior
• Improves personalization and support quality

Avoid interruptions with automatic balance top-ups.

What you can do:

• Turn Auto-Recharge on or off
• Set a monthly budget
• Automatically refill credits when they run out

Why it matters:

• Keeps your service running without interruptions
• Reduces manual billing actions
• Gives you full control over spending

Your dashboard now provides deeper insights into user interactions and knowledge gaps.

What you can do:

• View the most asked questions
• Track unanswered questions
• Access a dedicated “Unanswered Questions” page with a data table

Why it matters:

• Helps identify missing knowledge in your bot
• Improves answer quality and coverage
• Enables data-driven optimization

You can now add Articles directly in Training. Write your own help content, guides, or notes to make your bot even smarter.

What you can do:

• Create custom articles without uploading documents
• Add step-by-step guides, instructions, or explanations in plain text
• Update content instantly when processes or policies change
• Combine articles with other sources for a complete knowledge base

Why it matters:

• Flexibility — capture unique knowledge that isn’t stored anywhere else
• Instant updates — edit and refine content anytime without re-uploads
• Better answers — give your bot clear, structured information to use
• Smarter AI — improve training quality with precise, tailored content

Managing your knowledge base is now simpler than ever. With the new Folders feature in Training, you can keep your sources neatly organized and easy to access.

What you can do:

• Group documents, articles, URLs, and FAQs into dedicated folders
• Quickly find the right material using search and filters
• Add new sources directly into a chosen folder with just one click
• Keep everything tidy even with hundreds of training sources

Why it matters:

• Organized knowledge base — navigate large amounts of content effortlessly
• Smarter workflows — focus training on exactly the sources you need
• Save time — reduce clutter and locate sources instantly
• Clarity and control — always know where your data lives and how it’s structured