Changelog

 Inbox Filters for “Resolved” and “All Conversations”
 Now you can filter conversations by:

•  Resolution type: Resolved by AI or by a human
•  Sentiment: Positive / Neutral / Negative

Why it matters: Want to see how your AI is doing or spot tricky conversations fast? These filters give you a crystal-clear view, so you can celebrate the wins and catch the rough spots early.

We’ve added a shiny new button Try Your AI Agent: in the expanded sidebar that takes you straight to Your Chat Page.

Why it matters: Testing your bot shouldn’t be hidden. This makes it super easy to jump in, see your agent in action, and share it — no clicks wasted.

You can now connect Quidget with Freshchat and manage all your chats in one familiar place.
Set it up here → Freshchat + Quidget

Why it matters: You get to keep using the tools you already love while still powering them with your AI agent.

• Agents can translate the entire conversation into their own language
• The current language is always visible at the top of the chat
• Switch languages with a dropdown or use the quick-access list
• See original and translated messages side-by-side

Why this is helpful:

You can talk to anyone, no matter where they’re from — without switching tools or slowing down.

Voice-to-Text: Say It Instead Visitors can now use the new mic button to speak instead of type

Why this is helpful:

Great for users on the go, or anyone who finds talking easier than typing.

New in Your Dashboard: Unanswered Questions. There’s now a section showing questions your AI didn’t handle

Why it matters: 

Spot trends, update your bot’s knowledge, and avoid repeated confusion.