Pay only for AI-resolved
conversations

Quidget starts at $0.20 per resolution.
No paying for failed answers, test chats, or customer-requested handoffs.

Trusted by 100+ brands including:

Native Quidget

For teams that want AI support, live chat, and messaging channels in one place

$0.20
/ AI Resolution
Build your AI agent

Key features Included:

  • Website widget

  • Live chat

  • Conversation inbox

  • AI summaries

  • Flows

  • Templates

  • 2 free seats

  • Channels

Helpdesk Integration

For teams using Zendesk, Freshdesk, Freshchat, or connected support workflows

$0.20
/ AI Resolution
$249
/ Integrations per month
Build your AI agent

Key features Included:

  • Everything in Native Quidget

  • Handoff setup

  • Integration maintenance

  • Helpdesk integrations

Enterprise

For high-volume teams with custom support needs

Custom
pricing
Contact us

Key features Included:

  • Volume discounts

  • Custom seat pricing

  • Custom helpdesk terms

  • Tailored onboarding

  • Dedicated account manager

Frequently Asked Questions

An AI Resolution is a customer conversation that was successfully handled by Quidget AI. It means the AI provided value to the customer without requiring a manual human takeover, or the conversation followed a workflow intentionally configured by the client.

A conversation does not count as a resolution when: the customer clicks “contact an agent” the customer leaves negative feedback the AI triggers a failure flow the chat is transferred to a helpdesk because AI could not resolve it there was no AI response the flow was button-only or had no AI involvement it was a test chat inside the app So you do not pay for failed answers, test conversations, or customer-requested handoffs.

No. If the customer leaves negative feedback or the AI triggers a failure flow, the conversation is not billed as a successful resolution.

A conversation counts as 1 AI Resolution when: the customer leaves positive feedback the AI triggers a success command the chat auto-closes after 24 hours and the AI actually responded the conversation follows a client-configured flow where handoff is part of the designed workflow In simple terms, if Quidget AI successfully handled the conversation or completed the workflow as configured, it counts as a resolution.

No. If the customer chooses to contact a human agent, that does not count as an AI Resolution. The exception is when your workflow is intentionally configured to hand off conversations under specific conditions. In that case, the handoff is part of the designed automation flow and can count as a resolution.

No. Test chats inside the app, including welcome page testing, are not counted as billable AI Resolutions.