Changelog

You can now connect Quidget with Freshchat and manage all your chats in one familiar place.
Set it up here → Freshchat + Quidget

Why it matters: You get to keep using the tools you already love while still powering them with your AI agent.

• Agents can translate the entire conversation into their own language
• The current language is always visible at the top of the chat
• Switch languages with a dropdown or use the quick-access list
• See original and translated messages side-by-side

Why this is helpful:

You can talk to anyone, no matter where they’re from — without switching tools or slowing down.

Voice-to-Text: Say It Instead Visitors can now use the new mic button to speak instead of type

Why this is helpful:

Great for users on the go, or anyone who finds talking easier than typing.

New in Your Dashboard: Unanswered Questions. There’s now a section showing questions your AI didn’t handle

Why it matters: 

Spot trends, update your bot’s knowledge, and avoid repeated confusion.

Closed chats now get AI-powered summaries and Tags in the Details section. These provide key insights and suggestions for improving your knowledge base or adding FAQs—helping your Quidget bot respond even smarter.