Changelog
The latest news, fixes, and improvements from Quidget.
Managing conversations just got easier — whether you want to clean up your inbox or dig into your data, we’ve added more control across the board:
Inbox-wide actions
From the inbox dropdown menu:
- Export all chats as a CSV file
- Delete all chats (with a confirmation popup showing the total number of chats)
Filtered or searched results
When you’re looking at filtered chats or search results:
- Instantly export or delete just those results — no dropdown clicks required
- Confirmation modal appears before any deletions
Manual multi-select with checkboxes
- Hover over a chat to reveal a checkbox
- Select one, and the interface switches to multi-select mode
- Use the toolbar to
Export
orDelete
just those selected chats - We don’t offer a “Select All” — so every selection is intentional
- Filters and searches stick around while you’re selecting, but if you adjust them mid-selection, your current choices will reset
Export a single chat
Need just one conversation? You can now export it directly from the chat dropdown (Delete was already there)
Why it matters:
Whether you’re auditing AI performance, reviewing edge cases, or training better responses – access to real conversations is gold. With smarter export and delete options, you can now clean, analyze, and iterate faster without digging through chats one by one.
You asked — we built it. Quidget now supports integration with Freshdesk!

- Automatically create tickets in Freshdesk with customer name, email, and full conversation log
- Ensure agents have all the context for smoother handoffs
- Wider property mapping is possible via Freshdesk API
See it in action
Why it matters:
When a bot can’t solve an issue, the handoff shouldn’t feel like starting over. With this integration, everything your customer has already said is passed straight to your support team – no lost context, no repeated questions. Just smoother support, end to end.
Inbox Filters for “Resolved” and “All Conversations”
Now you can filter conversations by:
- Resolution type: Resolved by AI or by a human
- Sentiment: Positive / Neutral / Negative
Why it matters: Want to see how your AI is doing or spot tricky conversations fast? These filters give you a crystal-clear view, so you can celebrate the wins and catch the rough spots early.

We’ve added a shiny new button Try Your AI Agent: in the expanded sidebar that takes you straight to Your Chat Page.
Why it matters: Testing your bot shouldn’t be hidden. This makes it super easy to jump in, see your agent in action, and share it — no clicks wasted.

You can now connect Quidget with Freshchat and manage all your chats in one familiar place.
Set it up here → Freshchat + Quidget
Why it matters: You get to keep using the tools you already love while still powering them with your AI agent.

- Agents can translate the entire conversation into their own language
- The current language is always visible at the top of the chat
- Switch languages with a dropdown or use the quick-access list
- See original and translated messages side-by-side
Why this is helpful:
You can talk to anyone, no matter where they’re from — without switching tools or slowing down.

Quidget keeps getting better—
stay tuned for more updates!
Log in to your Quidget dashboard and start optimizing your AI chatbot today!