You can now create and use Flexible Forms to collect user info like name, email, or phone — and plug that data directly into your chatbot flows. Design custom forms, save them, and drop them into any part of your flow using the Flow Builder. A simple way to gather and use inputs without extra tools.

Why it matters: Flexible Forms make it easy to collect and use user data directly within your chatbot — no need for external tools or workarounds.

This helps you:

• Personalize conversations based on user input
• Qualify leads by collecting key details early
• Automate follow-ups using captured data
• Improve support by gathering context up front

It’s a simple feature that unlocks more powerful, dynamic flows — all inside one tool.

 Now you can filter and export chats by time range:

• Today
• Yesterday
• Last Week
• This Month
• Last 30 Days
• Custom date range

Why it matters: Easier to review recent activity, find specific chats, and analyze trends over time — especially helpful for support reviews and training improvements.

You can now require users to provide their email before starting a chat.

• New checkbox in Appearence tab → Chat → Require email before starting chat
• And in the backed magic will happen auto-create email request will be enabled

Why it matters:
Collecting emails upfront helps you follow up, support better, and avoid anonymous chat drops. Also perfect for Leadgen flows.

You can now install Quidget directly on your WordPress site!

•  Wordpress plugin Quidget – AI Chatbot & Live Chat
• To support you even more How to install Quidget on WordPress

Why it matters: Easier and faster setup for thousands of sites — no code needed. Just install and start chatting.

Managing conversations just got easier — whether you want to clean up your inbox or dig into your data, we’ve added more control across the board:

Inbox-wide actions

From the inbox dropdown menu:

• Export all chats as a CSV file
• Delete all chats (with a confirmation popup showing the total number of chats)

Filtered or searched results

When you’re looking at filtered chats or search results:

• Instantly export or delete just those results — no dropdown clicks required
• Confirmation modal appears before any deletions

Manual multi-select with checkboxes

• Hover over a chat to reveal a checkbox
• Select one, and the interface switches to multi-select mode
• Use the toolbar to Export or Delete just those selected chats
• We don’t offer a “Select All” — so every selection is intentional
• Filters and searches stick around while you’re selecting, but if you adjust them mid-selection, your current choices will reset

Export a single chat
Need just one conversation? You can now export it directly from the chat dropdown (Delete was already there)

Why it matters:
Whether you’re auditing AI performance, reviewing edge cases, or training better responses – access to real conversations is gold. With smarter export and delete options, you can now clean, analyze, and iterate faster without digging through chats one by one.

You asked — we built it. Quidget now supports integration with Freshdesk!

• Automatically create tickets in Freshdesk with customer name, email, and full conversation log
• Ensure agents have all the context for smoother handoffs
• Wider property mapping is possible via Freshdesk API
  

📚 Setup Guide

See it in action

Why it matters:
When a bot can’t solve an issue, the handoff shouldn’t feel like starting over. With this integration, everything your customer has already said is passed straight to your support team – no lost context, no repeated questions. Just smoother support, end to end.

 Inbox Filters for “Resolved” and “All Conversations”
 Now you can filter conversations by:

•  Resolution type: Resolved by AI or by a human
•  Sentiment: Positive / Neutral / Negative

Why it matters: Want to see how your AI is doing or spot tricky conversations fast? These filters give you a crystal-clear view, so you can celebrate the wins and catch the rough spots early.

We’ve added a shiny new button Try Your AI Agent: in the expanded sidebar that takes you straight to Your Chat Page.

Why it matters: Testing your bot shouldn’t be hidden. This makes it super easy to jump in, see your agent in action, and share it — no clicks wasted.

You can now connect Quidget with Freshchat and manage all your chats in one familiar place.
Set it up here → Freshchat + Quidget

Why it matters: You get to keep using the tools you already love while still powering them with your AI agent.

• Agents can translate the entire conversation into their own language
• The current language is always visible at the top of the chat
• Switch languages with a dropdown or use the quick-access list
• See original and translated messages side-by-side

Why this is helpful:

You can talk to anyone, no matter where they’re from — without switching tools or slowing down.