Inbox Filters for “Resolved” and “All Conversations”
 Now you can filter conversations by:

•  Resolution type: Resolved by AI or by a human
•  Sentiment: Positive / Neutral / Negative

Why it matters: Want to see how your AI is doing or spot tricky conversations fast? These filters give you a crystal-clear view, so you can celebrate the wins and catch the rough spots early.

We’ve added a shiny new button Try Your AI Agent: in the expanded sidebar that takes you straight to Your Chat Page.

Why it matters: Testing your bot shouldn’t be hidden. This makes it super easy to jump in, see your agent in action, and share it — no clicks wasted.

You can now connect Quidget with Freshchat and manage all your chats in one familiar place.
Set it up here → Freshchat + Quidget

Why it matters: You get to keep using the tools you already love while still powering them with your AI agent.

• Agents can translate the entire conversation into their own language
• The current language is always visible at the top of the chat
• Switch languages with a dropdown or use the quick-access list
• See original and translated messages side-by-side

Why this is helpful:

You can talk to anyone, no matter where they’re from — without switching tools or slowing down.

Voice-to-Text: Say It Instead Visitors can now use the new mic button to speak instead of type

Why this is helpful:

Great for users on the go, or anyone who finds talking easier than typing.

New in Your Dashboard: Unanswered Questions. There’s now a section showing questions your AI didn’t handle

Why it matters: 

Spot trends, update your bot’s knowledge, and avoid repeated confusion.

Closed chats now get AI-powered summaries and Tags in the Details section. These provide key insights and suggestions for improving your knowledge base or adding FAQs—helping your Quidget bot respond even smarter.

You abe able to Adjust the Web Chat icon size and add Chat Popup Messages to customize the experience.
System messages now notify when an agent joins or leaves Web Chat.

This month, we’re rolling out Conversations—a central hub for all your chats, making real-time customer interactions smoother than ever. Plus, we’ve made key fixes and improvements to keep Quidget running seamlessly.

What’s Inside?

•  All chats in one place — Manage every conversation from a single dashboard.
•  Real-time customer responses – Respond in real time to keep customers engaged.
•  Organized inbox — Sort conversations by type for better visibility.
•  Close or Delete Chats – Keep your inbox clean and structured.
•  Chat Details & Customer Info – Get quick insights for better support.

If your bot doesn’t yet support agent replies, follow these steps:

You may not have support for Agent responses if your bot wasn’t created from an AI Agent (Powered by OpenAI) template.

• Go to the Flow Page
• Choose at which step you want to redirect the user to the agent
• Integrate the Agent Action
  – Add a node with the Agent action.
  – Connect it to the previous nodes in the failed flow.
• Customize notifications for agent handoff
• Test your setup to ensure a smooth AI-to-human transition

Why This Matters

With Conversations, you gain more control over customer interactions, ensuring that conversations are efficiently managed, properly categorized, and escalated when necessary.