Now you can show or hide the attachment icon in chat.

What you can do:

• Turn off file sending if it’s not needed
• Keep the chat window clean and simple
• Turn it on when you want users to share files

Why it matters:

• The chat looks neater
• Easier to use on mobile
• You decide what options users have

The embedded chat now supports a cleaner layout option.

What you can do:

• Place user messages on the right and AI replies on the left
• Keep messages centered and limited in width for a balanced look

Why it matters:

• The chat looks modern and familiar
• Easier to follow the conversation
• A cleaner layout that feels natural

We’ve made popup messages easier to use.

What you can do:

• On mobile: popup messages are hidden (no clutter)
• On tablets: messages always show with a bigger close button
• On desktop: messages show only on hover
• Admins can decide whether to display them at all

Why it matters:

• Smoother mobile experience
• Close button is larger and easier to tap
• You get more control over how popups appear

Your bot now speaks your customer’s language — automatically.

With Global Auto Translate, messages and keyboards adapt to the user’s browser or messenger language. No setup needed — just switch it on, and your flow becomes instantly multilingual.

What you can do:

• Greet users in their own language automatically
• Use multiple languages in the same flow
• Fall back to English if the language isn’t supported

Why it matters:

• Makes conversations feel personal and local
• Reduces language barriers for international users
• Improves engagement and understanding

No more missed starts.

Your starting node in WhatsApp now triggers on any first message, not just /start.

Why it matters:

• Smooth onboarding for new users
• Higher conversation start rates
• Less friction, more engagement

Find exactly who you’re looking for.

The Customers search now respects your selected filters, search terms, and sorting — just like it should.

What you can do:

• Search with multiple filters applied
• Get consistent, accurate results every time

Why it matters:

• Saves time when managing large customer lists
• Ensures precise and relevant results

Export more, faster.

You can now export all, selected, or filtered customers with improved speed and flexibility. Large datasets are handled in chunks, so files are ready faster — even for huge exports.

What’s new:

• Choose exactly which customers to export
• Faster file creation for large lists

Why it matters:

• Quickly share or back up customer data
•  Handle large exports without delays or timeouts

• Onboarding Flow: Steps 3 to 4 have been refined for great intuitiveness. Button visibility now adapts based on user progress (e.g. Next, Skip Customization, Start Now), and transitions between steps are smoother and easier to follow.
• System-Level Enhancements: Authorization and validation mechanisms were refined to better support secure and predictable access flows. Improvements were also made to internal prompt logic for more consistent assistant behavior.

Why it matters:

• The cleaner onboarding flow allows faster and clearer progress through setup.
• System-level improvements help ensure a more stable and consistent experience across the platform.

• No Auto-Closing Tickets: When a user starts a new chat, existing tickets in Zendesk and Freshdesk will no longer auto-close.
• Clear Chat Closure Notification: When a user ends a chat, the ticket will now show: “Chat closed by user via Quidget.”
• Response Limit Banner: A dashboard banner now alerts users when their response limit has been reached.
• Billing Clarification: Added a label to make it clear that billing applies only to the admin’s personal account, not their bots.
• Response Usage Widget: Admins can now see a read-only response usage widget in the sidebar.