Your bot now speaks your customer’s language — automatically.

With Global Auto Translate, messages and keyboards adapt to the user’s browser or messenger language. No setup needed — just switch it on, and your flow becomes instantly multilingual.

What you can do:

• Greet users in their own language automatically
• Use multiple languages in the same flow
• Fall back to English if the language isn’t supported

Why it matters:

• Makes conversations feel personal and local
• Reduces language barriers for international users
• Improves engagement and understanding

No more missed starts.

Your starting node in WhatsApp now triggers on any first message, not just /start.

Why it matters:

• Smooth onboarding for new users
• Higher conversation start rates
• Less friction, more engagement

Find exactly who you’re looking for.

The Customers search now respects your selected filters, search terms, and sorting — just like it should.

What you can do:

• Search with multiple filters applied
• Get consistent, accurate results every time

Why it matters:

• Saves time when managing large customer lists
• Ensures precise and relevant results

Export more, faster.

You can now export all, selected, or filtered customers with improved speed and flexibility. Large datasets are handled in chunks, so files are ready faster — even for huge exports.

What’s new:

• Choose exactly which customers to export
• Faster file creation for large lists

Why it matters:

• Quickly share or back up customer data
•  Handle large exports without delays or timeouts

• Onboarding Flow: Steps 3 to 4 have been refined for great intuitiveness. Button visibility now adapts based on user progress (e.g. Next, Skip Customization, Start Now), and transitions between steps are smoother and easier to follow.
• System-Level Enhancements: Authorization and validation mechanisms were refined to better support secure and predictable access flows. Improvements were also made to internal prompt logic for more consistent assistant behavior.

Why it matters:

• The cleaner onboarding flow allows faster and clearer progress through setup.
• System-level improvements help ensure a more stable and consistent experience across the platform.

• No Auto-Closing Tickets: When a user starts a new chat, existing tickets in Zendesk and Freshdesk will no longer auto-close.
• Clear Chat Closure Notification: When a user ends a chat, the ticket will now show: “Chat closed by user via Quidget.”
• Response Limit Banner: A dashboard banner now alerts users when their response limit has been reached.
• Billing Clarification: Added a label to make it clear that billing applies only to the admin’s personal account, not their bots.
• Response Usage Widget: Admins can now see a read-only response usage widget in the sidebar.

We’ve updated the Billing & Plan page to make it easier to understand your current plan, track limits, and upgrade when you’re ready.

What’s new:

— Clear separation between Plans and Billing & Limits
— Simplified view based on your current plan
— Easier to downgrade, upgrade, or cancel subscriptions
— Direct Stripe access for invoices and payments
— Usage limits now update based on selected bot

Why it matters:
Now it’s easier to see what’s included in your plan, what you’re using, and how to manage it without confusion. Less digging — more clarity.ses – access to real conversations is gold. With smarter export and delete options, you can now clean, analyze, and iterate faster without digging through chats one by one.

New users now get a friendly little celebration when they log in for the first time 🎉

Why it matters: First impressions matter. We want you to feel excited and welcomed!

Your Chat Page (formerly “Share”)

 We gave this page a little glow-up:
 • New name and icon in the sidebar
 • Fresh gradient background that matches your brand
 • A clean link-sharing layout with a dropdown menu
 • Web chat only (no more clutter)
 • Mobile-friendly view with a full-screen chat

Why it matters: It’s never been easier (or prettier) to test and show off your AI agent. Whether you’re demoing to teammates or clients — this page feels sleek, focused, and totally share-ready.

Dashboard Stats Upgrade – Escalated to Human

We’ve improved how we track when a chat is handed off from AI to a human. It now includes fallback cases and chats closed by users before agents reply.

Why it matters: You deserve a clear picture of how often your bot needs backup — and why. With this insight, you can tweak your flows and make your AI even smarter over time.