Flow Builder — Improved Experience

We’ve significantly improved the Flow Builder to make working with bot logic simpler and more intuitive.

What you can do:

• Navigate flows more easily with the new flow map
• Build and edit scenarios in a cleaner, more user-friendly interface
• Work with complex flows in a more structured way

Why it matters:

• Simplifies managing large and complex flows
• Helps you understand bot logic at a glance
• Speeds up building and updating your flows

Platform — New Application

Quidget now runs on a new application, bringing a more modern, stable, and responsive experience across the platform.

What you can do:

• Experience faster and smoother performance in daily workflows
• Work with a more stable and reliable system
• Benefit from improved scalability as your usage grows

Why it matters:

• Makes the platform feel faster and more consistent
• Reduces issues during peak usage
• Lays the foundation for future improvements

AI — OpenAI Response API & GPT-5

Quidget now supports the latest OpenAI capabilities.

What you can do:

• Use Response API
• Access GPT-5 for advanced use cases
• Manage assistant threads and external chats

Why it matters:

• Improves response quality and reasoning
• Enables more advanced AI workflows
• Provides better control over conversations

Chat — Channel Filters

Chat management is now more flexible and organized.

What you can do:

• Filter conversations by channel

Why it matters:

• Makes it easier to navigate chats
• Improves efficiency for support teams

WebChat — Image Sending Support

Your bot can now send photos in chat

What you can do:

• Your assistant can include photos in its replies (inline thumbnails)
• Tap or click images to open full-size
• Add captions or alt text for each image
• Images are saved in the chat transcript for later review

Why it matters:

• Visual answers make explanations clearer
• Speeds up support and reduces back-and-forth
• Increases user engagement and trust

App & WebChat — Attachment Icon

Now you can show or hide the attachment icon in chat.

What you can do:

• Turn off file sending if it’s not needed
• Keep the chat window clean and simple
• Turn it on when you want users to share files

Why it matters:

• The chat looks neater
• Easier to use on mobile
• You decide what options users have

WebChat — New Embedded Chat Layout

The embedded chat now supports a cleaner layout option.

What you can do:

• Place user messages on the right and AI replies on the left
• Keep messages centered and limited in width for a balanced look

Why it matters:

• The chat looks modern and familiar
• Easier to follow the conversation
• A cleaner layout that feels natural

WebChat — Popup Messages Update

We’ve made popup messages easier to use.

What you can do:

• On mobile: popup messages are hidden (no clutter)
• On tablets: messages always show with a bigger close button
• On desktop: messages show only on hover
• Admins can decide whether to display them at all

Why it matters:

• Smoother mobile experience
• Close button is larger and easier to tap
• You get more control over how popups appear

Auto Translate

Your bot now speaks your customer’s language — automatically.

With Global Auto Translate, messages and keyboards adapt to the user’s browser or messenger language. No setup needed — just switch it on, and your flow becomes instantly multilingual.

What you can do:

• Greet users in their own language automatically
• Use multiple languages in the same flow
• Fall back to English if the language isn’t supported

Why it matters:

• Makes conversations feel personal and local
• Reduces language barriers for international users
• Improves engagement and understanding