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JJESIM Improved
Traveler Support 24/7.
With AI Help From Quidget
The Support Setup
Quidget is installed on jjesim.com
- AI chatbot answers pre-purchase and setup questions
- If AI can’t help → a form appears to leave a message
- Those requests are logged and responded to via email
- Where humans reply: team inbox (shared by ops/marketing)
- Team size: 3 core members, no dedicated support team
- Ticket volume: 800–1,000 monthly queries
- AI resolution goal: 70–80%
The Problem
The JJESIM team needed a way to:
- Answer repeat questions instantly across time zones
- Prevent lost conversions due to confusion or delays
- Reduce inbox load without sacrificing quality
- Keep the brand experience fast, simple, and human
We’re a lean team. Travelers expect answers right away—especially when they land. We couldn’t afford delays or missed opportunities.
What Changed With Quidget
In less than a week, Quidget’s AI chatbot launched on JJESIM’s site – trained on FAQs, product info, and common setup guides.
Now the AI handles:
- Device compatibility questions
- Questions about Purchasing & Activation
- What to do when data runs out or more is needed
- How to reach support if issues come up during the trip
When AI can’t solve it, users leave a message and get a reply within hours—no disruption, no confusion.
No dev time. No plugins. Just fast, automated help where it’s needed.
The Outcome
🛬 24/7 instant support for travelers landing in Japan
📉 Inbox volume reduced by 40%
💬 AI resolves 75% of all questions automatically
🧳 Increased conversion rate at checkout
🔐 Support in 45 languages
Thinking About AI Support?
If your team is spending time on repeat questions,
Quidget helps you scale support without adding complexity.
