Softorino Reduced 35%
of the Support Ticket
Volume With Quidget

• AI chatbot handles first-touch support
• If AI can’t help → Quidget collects user’s email address and the summary of the issue
• Where humans reply: via Groove
• Team size: 5 agents
• Ticket volume: 900 to 1000 per month
• AI resolution goal: 30-40%

Softorino needed a way to:

• Handle recurring support requests (like license issues & app activation)
• Provide instant answers without sounding robotic
• Reduce workload for human agents without changing their support stack
• Support users worldwide — across time zones

We aren’t looking for a basic chatbot. We want something fast, helpful, and integrated – without adding another tool to manage.

Quidget was fully set up in under 2 days.

The team trained the AI using their knowledge base and Groove content — no dev time required.

Now, the AI handles high-frequency questions like:

• “Where’s my license key?”
• “How do I activate the app?”
• “Can I get a refund?”
• “Why isn’t my iPhone showing up?”

If the AI can’t solve it, users drop their email — and the team takes over directly in Groove.

🔻  35% drop in escalated tickets

🧠  AI now handles Tier-1 support 24/7

⏱  Support team saves hours each week on repetitive questions

📬  No disruption to existing tools or workflows

🔒  All data stays private — nothing is stored by Quidget