Using logic actions
A logic action is a type of action that allows you to test a message against a condition. If the condition is met, the action will be executed. To use a logic action, you need to add it to a node and complete the following settings.
Steps:
- Click the "Logic" action.
- Enter the Input value that you want to test (if empty, the input value will be a message).
- Select the "Condition" (CONTAIN, EQUAL, GTE, LTE, IS, REGEX).
- Enter the value that you want to test.
- Turn on the "Ignore case when doing comparison" toggle if you want to ignore the case.
- Select the "Action" (GO TO, CONTEXT).
- Enter the value that you want to use in the action.
- Click the "Save" button.
For example, you could use a logic action to test if a message contains a certain word. If the message does contain the word, you could then execute an action that sends the message to a different queue.
The table shows the different conditions and their descriptions, with examples:
| Condition | Description | Example |
|---|---|---|
| CONTAIN | Checks if a string contains a certain substring. | CONTAIN (text, 'hello') |
| EQUAL | Checks if two strings are equal. | EQUAL (text1, text2) |
| GTE | Tests if a number is greater than or equal to a certain value. | GTE (1, 10) |
| LTE | Checks if a number is less than or equal to a certain value. | LTE (7, 10) |
| IS | Tests if a value is true or false. | IS (true) |
| REGEX | Checks if a string matches a certain regular expression. | REGEX (text, '\d+') |
Action is a keyword that tells the system what to do after processing the message. There are two types of actions: GO TO and CONTEXT.
- GO TO tells the system to go to another node in the conversation flow.
- CONTEXT tells the system to show the value of a context variable.
Here is a table that shows the different actions and their corresponding values:
| Action | Value |
|---|---|
| GO TO | Node name or command (/…) |
| CONTEXT | Context variable name |