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JJESIM Improved
Traveler Support 24/7.
With AI Help From Quidget

The Support Setup

Quidget is installed on jjesim.com
  • AI chatbot answers pre-purchase and setup questions
  • If AI can’t help → a form appears to leave a message
  • Those requests are logged and responded to via email
  • Where humans reply: team inbox (shared by ops/marketing)
  • Team size: 3 core members, no dedicated support team
  • Ticket volume: 800–1,000 monthly queries
  • AI resolution goal: 70–80%

The Problem

The JJESIM team needed a way to:

  • Answer repeat questions instantly across time zones
  • Prevent lost conversions due to confusion or delays
  • Reduce inbox load without sacrificing quality
  • Keep the brand experience fast, simple, and human

 

We’re a lean team. Travelers expect answers right away—especially when they land. We couldn’t afford delays or missed opportunities.

What Changed With Quidget

In less than a week, Quidget’s AI chatbot launched on JJESIM’s site – trained on FAQs, product info, and common setup guides.

Now the AI handles:

 

  • Device compatibility questions
  • Questions about Purchasing & Activation
  • What to do when data runs out or more is needed
  • How to reach support if issues come up during the trip

 

When AI can’t solve it, users leave a message and get a reply within hours—no disruption, no confusion.

No dev time. No plugins. Just fast, automated help where it’s needed.

The Outcome

🛬  24/7 instant support for travelers landing in Japan

📉  Inbox volume reduced by 40%

💬  AI resolves 75% of all questions automatically

🧳  Increased conversion rate at checkout

🔐  Support in 45 languages

Thinking About AI Support?

If your team is spending time on repeat questions,
Quidget helps you scale support without adding complexity.

Start for free