AI chatbots have become a go-to solution for businesses looking to streamline customer support. By 2026, these tools can handle up to 80% of routine tasks like order tracking and returns, while offering 24/7 availability. This list highlights 7 free AI chatbot options that help businesses save costs without compromising on customer service. Here’s a quick overview:
- Quidget: No-code setup, hybrid AI-human support, integrates with Zendesk and Shopify, supports 45+ languages.
- ChatGPT by OpenAI: Free GPT-5.2 version, handles text, voice, and images, limited integrations on free plan.
- Tidio: Combines live chat and AI, ideal for small teams, supports eCommerce platforms like Shopify.
- HubSpot Chatbot Builder: Free CRM integration, automates ticket creation and lead qualification.
- Zoho SalesIQ: Great for small teams, integrates with Zoho CRM, free live chat features.
- Freshchat: Free for up to 10 agents, Freddy AI available on paid plans, supports multilingual scripts.
- Drift: Focused on lead generation and sales, offers a free trial, advanced features on premium plans.
These tools cater to various needs, from eCommerce to B2B sales, with options for multilingual support and integrations. Start with a free plan or trial to see which fits your business best.
1. Quidget – AI Agent Builder for Customer Support & Sales
Quidget is a no-code AI chatbot platform designed to help businesses streamline customer support. Backed by SupportYourApp – an organization with over 14 years of experience in customer service and a recipient of the 2024 Excellence in Customer Service Award – this tool is built to deliver practical, fast, and effective solutions for everyday support challenges.
Free Plan Features
Quidget’s pricing model is designed with accessibility in mind. It offers a 7-day free trial with full access to all features, no credit card required. The AI agent can be trained using website content, FAQs, and uploaded documents like PDFs and Word files. The setup process is incredibly fast, taking just 2 minutes to get a chatbot live on your site.
Customer Support Capabilities
Quidget’s strength lies in its hybrid support model, blending AI’s speed with human expertise. The AI handles routine queries, such as order tracking and return policies, while notifying human agents for more complex issues. Features like AI Summaries help support teams quickly review chat interactions, and instant chat translation ensures smooth communication across different languages.
"Setting up Quidget was surprisingly quick – it now handles 60% of our first-level responses, slashing wait times and letting our team focus on real customer needs. It’s been a game-changer for us." – Alex, Customer Success Manager at Softorino
Ease of Integration
Quidget integrates seamlessly with popular customer support tools like Zendesk, Freshdesk, and Intercom, as well as e-commerce platforms such as Shopify and WooCommerce. These integrations simplify workflows by centralizing customer data and automating ticket creation. Additionally, Quidget supports multi-channel deployment on platforms like WhatsApp, Slack, Telegram, and Viber. For more customization, API access is available to connect Quidget with internal tools. The chat widget is designed to load asynchronously, ensuring it doesn’t impact your site’s performance.
Multilingual Support
Quidget supports over 45 languages, automatically detecting the customer’s language and responding accordingly. This ensures smooth communication, even when dealing with global audiences.
2. ChatGPT by OpenAI
ChatGPT, powered by OpenAI’s GPT-5.2, has become an essential tool for managing 24/7 customer interactions. With over 800 million weekly active users as of late 2025, it’s one of the most widely used AI platforms in the world. Let’s take a closer look at its free plan features, customer support capabilities, integration options, and multilingual functionality.
Free Plan Features
The free version gives users access to GPT-5.2, web search, file uploads, and image generation. However, it lacks advanced tools like custom GPTs and company-specific knowledge bases. One downside is that usage caps during peak hours can cause interruptions, which might be frustrating when customers need assistance the most. The free tier also includes a 16K context window, which limits its ability to handle extended conversations compared to the expanded capabilities of paid plans.
Customer Support Capabilities
ChatGPT excels at providing natural, conversational responses. It can process text, voice, images, and file uploads to assist with troubleshooting. The "Memory" feature adds another layer of personalization, allowing the AI to retain business preferences and maintain a consistent tone across interactions. With integrated web search, it can pull in up-to-date information on current events or product updates. However, it’s worth noting that ChatGPT isn’t perfect – there’s still a chance it may generate incorrect responses.
"Whenever I’m facing writer’s block or seem to be short in time to complete multiple tasks, it comes in great help to give me ideas and or help me organize tasks, and even finish emails." – Sam C., ChatGPT Review
Ease of Integration
For businesses on paid plans, ChatGPT offers robust integration options, including over 60 native app connections. Through Zapier, it can connect to more than 8,000 apps, automating tasks like responding to customer reviews or drafting emails. On the other hand, the free version is limited to web and app access, without direct integration into support platforms.
Multilingual Support
ChatGPT supports multiple languages, making it a versatile option for businesses catering to global audiences.
3. Tidio – Free AI Chatbot for Customer Support
Tidio is trusted by over 300,000 businesses around the globe, offering a unified platform that combines live chat, AI automation, and social media messaging into a single dashboard. Its Lyro AI Agent can automate up to 67% of customer support interactions, making it an efficient solution for businesses of all sizes. Plus, the free plan provides enough features to help small businesses get started without any upfront cost.
Free Plan Features
Tidio’s free-forever plan is packed with features designed to support small teams. It includes:
- 50 chat conversations per month
- 100 unique visitors reached through Flows
- A one-time quota of 50 Lyro AI Agent conversations
You can also add up to 10 live chat agents to a single project at no cost, making it ideal for small teams. The plan includes a built-in ticketing system for managing customer emails and chat transcripts, and mobile apps are available for iOS, Android, Windows, and macOS.
New users start with a 7-day premium trial before transitioning to the free plan, which offers essential tools for small teams.
Customer Support Capabilities
Tidio combines conversational AI, rule-based automation, and live agent assistance to streamline customer support. Lyro, powered by Natural Language Processing, understands customer intent and responds in about 6 seconds using your business data. It can handle FAQs, apply discounts, recover abandoned carts, and even manage Shopify orders directly from the chat interface.
With its centralized inbox, your team can handle live chat, email, Instagram, WhatsApp, and Facebook Messenger from a single location.
"We chose Tidio because it allows us to interact with our customers in real time. This immediate interaction enhances our customer service for website visitors, resulting in increased sales." – Isabella Wålinder Isovic, Inbound Marketing Specialist
Businesses using Tidio have reported a 70% boost in self-service resolution rates and a 30% increase in Customer Satisfaction scores.
Ease of Integration
Setting up Tidio is quick and straightforward. It can be installed in under 5 minutes using dedicated plugins for Shopify and WordPress or by adding a simple JavaScript code snippet to any HTML site. The platform supports integration with more than 120 tools and platforms, including Zendesk, Mailchimp, Google Analytics, Zapier, Klaviyo, Magento, and WooCommerce. Shopify users, in particular, benefit from a seamless integration process.
"Having a live chat option on your website creates confidence within potential buyers and customers, and we find Tidio does it best!" – Ten Wilde, Merchant
Multilingual Support
Tidio’s chat widget and Lyro AI Agent support multiple languages, such as English, Spanish, French, German, Italian, and Brazilian Portuguese. This makes it easy for businesses to serve customers across different regions without needing separate tools for each language.
4. HubSpot Chatbot Builder
HubSpot’s chatbot builder is a standout tool, offering seamless integration with its CRM. This means every chat transcript is automatically synced with customer records, giving your team access to a complete support history. Plus, its AI agent, Breeze, reportedly resolves over 65% of customer conversations on its own.
Free Plan Features
The free plan is packed with useful tools, including a drag-and-drop builder that requires zero coding knowledge. With pre-built templates, you can have a chatbot up and running in less than an hour. It also includes handy features like meeting scheduling, lead qualification, ticket creation, and knowledge base integration – all for free, with no credit card needed. The chatbot works around the clock, offering automated support by directing users to self-service resources. For more complicated issues, it hands off the conversation (complete with chat history) to live agents, making the support process smooth and personalized.
Customer Support Capabilities
HubSpot’s chatbot is designed to make customer support smarter and more efficient. By tapping into CRM data, it tailors support to each customer’s unique history. It handles repetitive tasks like creating support tickets and triggering follow-up workflows, freeing your team to tackle more complex challenges. The chatbot also connects with multiple communication channels, including Facebook Messenger, WhatsApp, and email, ensuring customers can reach you wherever they are.
Ease of Integration
Getting started with HubSpot’s chatbot is simple, thanks to its integration with HubSpot’s Marketing, Sales, and Service Hubs. The visual interface is intuitive and user-friendly, so you don’t need technical skills to set things up. Conversations automatically trigger workflows and update contact records in real time, cutting down on manual data entry and keeping your team focused on what matters most.
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5. Zoho SalesIQ Chatbot
Zoho SalesIQ is a live chat platform trusted by over 465,000 businesses worldwide. Its free plan is particularly appealing for small teams, offering real-time engagement tools and seamless integration within the Zoho ecosystem. While the free version focuses on live chat rather than automation, it provides essential features to help businesses connect with their audience.
Free Plan Features
The Free Forever plan includes 3 operator licenses and supports up to 100 operator chat sessions per month. It tracks up to 10,000 monthly visitors, offering insights into location, device, browser, and browsing behavior. Users also get 25 canned replies and 30 days of chat history. The plan allows access via mobile and desktop apps and supports embedding chat into mobile apps using the Mobilisten SDK. Additionally, it meets GDPR and HIPAA compliance standards with features like credit card masking, two-factor authentication, and data encryption.
If you’re interested in automation, Zoho offers "Zobot" and the AI-powered "Answer Bot", available on paid plans starting at $7 per operator per month. These automation tools can be tested during the 15-day free trial before transitioning to the free plan. This gives businesses a chance to explore advanced features before committing to a subscription.
Customer Support Capabilities
Zoho SalesIQ stands out for its ability to deliver context-rich customer support. Features like real-time typing preview and voice notes help agents respond more efficiently. When agents are unavailable, customers can leave offline messages for follow-up. Businesses using the platform report a 30% deflection rate and 12% savings in support costs. To date, the platform has facilitated over 32 million chats and tracked more than 2.25 billion visitors.
"After embedding Zoho SalesIQ on our website and operational platform, we are closing deals faster, and our customer support has never been so efficient." – Rodrigo Ferrer, CTO, Pró-Laudo
Ease of Integration
Zoho SalesIQ integrates easily with platforms like WordPress, Joomla, Shopify, Wix, and Squarespace through one-click installation. It also syncs seamlessly with Zoho CRM and Zoho Desk, ensuring chat transcripts are automatically linked to customer records. For businesses already using Zoho’s suite, this integration is a major plus. The free plan even includes daily scheduled reports covering visitor numbers, top pages, traffic sources, and operator availability.
"Zoho SalesIQ is well-integrated with Zoho CRM. The team behind Zoho SalesIQ is listening to customer requests and constantly trying to improve the product." – Bo Thygesen, Director | Business Development, 2base.com
Multilingual Support
For businesses with a global audience, Zoho SalesIQ’s paid plans support chatbots in up to 30 languages with automatic language detection, allowing the bot to communicate in the visitor’s preferred language. While this feature is exclusive to paid plans, the free plan’s robust live chat capabilities and integration tools make it a cost-effective choice for small teams. The platform also offers a codeless bot builder, making it easy for non-technical users to set up and configure bots.
"Building the bot using SalesIQ’s codeless bot builder is easy as pie. It has helped us respond to queries in under a second." – Mohammad Masoumi, ERP Product Owner, 416-Flowers
6. Freshchat AI Chatbot
Freshchat continues the trend of providing efficient customer support tools, focusing on scalability and cost-effectiveness for businesses aiming to enhance their service experience.
With over 74,000 businesses relying on Freshchat, the platform includes a free plan for up to 10 agents. This plan covers live chat, email support, a unified agent workspace, and mobile apps for both iOS and Android. However, the AI-powered Freddy Agent is only available with the paid Growth plan, priced at $19 per agent per month.
Free Plan Features
The free plan caters to smaller teams, offering support for up to 100 campaign contacts monthly, along with a chat widget for websites and mobile apps. For those curious about advanced automation, Freshchat provides a 14-day trial of its Enterprise-level features, including Freddy AI.
Customer Support Capabilities
Freddy AI is designed to improve customer self-service and significantly reduce the workload on support teams, deflecting up to 71% of conversations. Its no-code drag-and-drop builder makes it easy for businesses to create custom workflows. Companies like Dunzo have seen impressive results, cutting wait times from one minute to just seconds, resolving 48% of queries, and reducing response times by 80%. These efficiencies have also lowered their support costs by 30%. Similarly, Doctaly’s WhatsApp chatbot reduced consultation times from 25 minutes to just 4 minutes.
"With Freddy AI Agent, our chatbots can address inquiries round the clock. It’s a powerful feature to improve the customer experience while freeing our agents to focus on immediate traveler needs." – Krishnamoorthy Venkatakrishnan, Manager, Customer Experience
Ease of Integration
Freshchat boasts compatibility with over 1,000 apps, including heavyweights like Salesforce, Shopify, Slack, and Zendesk. It also integrates seamlessly with Freshdesk and Freshsales, and offers robust APIs for custom solutions. Klarna’s Product Manager highlighted the flexibility of these APIs for full customization. While the free plan includes basic integrations, more advanced automation options are reserved for paid plans.
Multilingual Support
For businesses with a global audience, Freshchat supports multilingual chatbots. By uploading scripts in different languages, companies can cater to diverse customer bases. This feature, available on paid plans, has been particularly beneficial for businesses like Hobbycraft, whose chatbot now handles 30% of inquiries, allowing agents to focus on more complex issues.
7. Drift Free AI Chatbot
Drift takes a B2B-first approach, focusing on both lead generation and customer support. Now part of the Salesloft Revenue Orchestration Platform, Drift uses AI-driven conversations to engage high-intent buyers and connect them with the right team members.
Drift offers a free trial, but its premium plans start at $2,500 per month. This pricing may be a hurdle for smaller businesses, but it delivers powerful features tailored for companies with ambitious sales goals. Its focus on sales-driven interactions is a defining feature.
Customer Support Capabilities
Drift’s AI-powered agents provide instant, precise answers while also identifying high-intent buyers by gathering details such as company name, location, and account history. These agents qualify leads around the clock, using a conversational tone and GPT-powered response suggestions. Drift’s "Fastlane" playbooks are particularly noteworthy, enabling qualified buyers to skip traditional queues and connect directly with sales representatives.
"Drift has turned into the number one channel for high-intent leads." – Heather Alter, Senior Director of Web Experience
Many users highlight Drift’s ability to increase conversion rates and speed up the sales process.
Ease of Integration
Drift’s advanced AI features integrate smoothly with existing revenue tech stacks, especially the Salesloft platform. This allows businesses to align AI chat with sales and revenue workflows. By tapping into data from your tools, Drift identifies high-value buyers and routes them into seller workflows with full context. While it’s not designed for building complex logic trees from scratch, it does offer pre-built chat templates fine-tuned for sales interactions. This makes Drift a smart choice for businesses looking to enhance both sales conversions and support efficiency. For more tips on automating customer support with AI chatbots, explore our latest guides.
Conclusion
Free AI chatbots have quickly become indispensable for businesses aiming to scale customer support without adding to their workforce or increasing operational expenses. These tools are available 24/7, can instantly address common questions, and are capable of automating up to 80% of routine inquiries. The result? Faster response times, reduced bounce rates, and more satisfied customers – all without the hefty price tag of traditional support solutions.
The financial benefits are hard to overlook. Instead of hiring additional agents or investing in costly enterprise platforms, businesses can leverage free plans that offer real automation. Many platforms, such as Tidio and HubSpot, provide free tiers that let you explore AI-driven support without needing a credit card. Drift even offers trials, allowing you to test its sales-focused features before making a commitment.
If you’re considering free chatbot options, testing is the smartest first step. Most platforms offer free plans or trials, so you can experiment with one or two high-traffic channels – like your website or WhatsApp – to gauge their impact on deflection rates and customer satisfaction. Key factors to evaluate include how well the chatbot integrates with your CRM, whether it supports the languages your customers use, and how seamlessly it transitions complex cases to human agents.
The best chatbot for your business will depend on your specific needs. For quick, no-code deployment across multiple channels, Quidget might be ideal. If you’re looking for conversational adaptability, ChatGPT could be the answer. Tidio is a strong option for eCommerce businesses, while HubSpot excels in CRM integration. Zoho appeals to budget-conscious teams, Freshchat offers robust omnichannel capabilities, and Drift is tailored for B2B sales acceleration. With free options readily available, there’s no reason to delay – start automating your customer support today.
FAQs
What are the main advantages of using AI chatbots for customer support?
AI chatbots bring a range of benefits to customer support. For starters, they can take care of routine questions automatically, allowing your team to concentrate on more challenging and nuanced issues. This approach not only cuts down on expenses but also speeds up response times, making interactions smoother for your customers.
Another standout feature of AI chatbots is their 24/7 availability. Whether it’s day or night, customers can get the help they need without delay. By offering reliable and efficient support around the clock, these chatbots contribute to better customer satisfaction and help foster stronger connections with your audience.
What integration features do free AI chatbots typically offer?
Free AI chatbots typically come with basic integration features that connect with essential tools like live chat platforms, CRMs, or e-commerce systems. While they can manage standard tasks, they often don’t offer the more advanced or custom integration options you might find in paid versions.
These chatbots work well for small businesses or those new to AI-driven support, offering just enough functionality to handle everyday customer interactions efficiently.
What is the best AI chatbot for providing multilingual customer support?
Quidget stands out as a strong option for multilingual customer support, primarily due to its real-time translation features. It enables businesses to build chatbots that can effortlessly interact in various languages, providing a smooth and inclusive experience for customers worldwide. By using Quidget, you can break down language barriers and offer reliable support to a broad and diverse audience.
