Category
AI & Automation
Tuesday, June 30, 2026
The "Eat Your Own Dog Food" Playbook: Running Support Entirely on Our Own AI Agent
There’s a specific kind of post that does numbers in r/SaaS. Not the “we hit $10k MRR” flex,...
Thursday, June 25, 2026
AI Support Agents vs. Human Agents: The Numbers No One Wants to Talk About
There’s a thread on r/ecommerce that’s stuck with us. Someone wrote “AI will never replace...
Wednesday, June 24, 2026
Training Your AI Support Agent on Years of Email History: A Practical RAG How-To
The Goldmine in Your Inbox Most support teams are sitting on a massive knowledge base and barely using it. It...
Tuesday, June 23, 2026
A How-Study on AI Support: The Line Between the Bots People Thank and the Bots People Rage-Quit
Salesforce just paid $3.6 billion for Fin, the company most of us still think of as Intercom. The news landed...
Wednesday, June 17, 2026
From Chaos to Clarity: How a 5-Person Team Automated Support Across 4 Channels and Saved 60% of Their Week
It’s 10:30 on a Tuesday night. You’re supposed to be done for the day, but your phone keeps lighting up. An...
Tuesday, June 16, 2026
Claude vs GPT vs Gemini vs Mistral vs DeepSeek vs Llama: What Powers the Best AI Chatbots in 2026
Explore the top AI chatbot models of 2025, comparing their strengths, costs, and compliance features to find...
Wednesday, June 10, 2026
Voice AI for Customer Support: Hype or Ready for Prime Time? (2026 Honest Assessment)
If you run a contact center or CX team, your inbox has become a graveyard of bold promises. Vendors insist...
Monday, June 8, 2026
AI Ruined Customer Service? Why Bad Implementations Fail (And How to Get It Right)
Try returning a package lately. Disputing a charge. Modifying a flight. You probably didn’t reach a...
Friday, June 5, 2026
The AI Handoff Problem: 5 Triggers for Bot-to-Human Escalation (+ Best Practices)
The Moment That Makes or Breaks AI Support You’ve spent weeks on prompts, RAG pipelines, and testing. You...