Category
AI & Automation
Monday, July 13, 2026
Why Your AI Chatbot Is Getting 1-Star Reviews (And How to Fix It Before Launch)
Go read the threads on r/customerexperience and r/CustomerSuccess sometime. There’s a pattern that shows...
Friday, July 10, 2026
Best Zendesk alternatives in 2026 (now that Zendesk bills per resolution too)
If you’re reading this, one of three things probably happened. Your Zendesk bill arrived with AI...
Wednesday, July 8, 2026
Every AI support tool runs the same models. So why do results differ so much?
At some point in every sales call, a founder asks us the same question: “Do you have your own proprietary...
Wednesday, July 8, 2026
What a "resolution" actually costs: AI customer support pricing in 2026, compared
Somewhere in the last twelve months, every AI support vendor discovered the same word. Zendesk now bills $1.50...
Tuesday, June 30, 2026
The "Eat Your Own Dog Food" Playbook: Running Support Entirely on Our Own AI Agent
There’s a specific kind of post that does numbers in r/SaaS. Not the “we hit $10k MRR” flex,...
Thursday, June 25, 2026
AI Support Agents vs. Human Agents: The Numbers No One Wants to Talk About
There’s a thread on r/ecommerce that’s stuck with us. Someone wrote “AI will never replace...
Wednesday, June 24, 2026
Training Your AI Support Agent on Years of Email History: A Practical RAG How-To
The Goldmine in Your Inbox Most support teams are sitting on a massive knowledge base and barely using it. It...
Tuesday, June 23, 2026
A How-Study on AI Support: The Line Between the Bots People Thank and the Bots People Rage-Quit
Salesforce just paid $3.6 billion for Fin, the company most of us still think of as Intercom. The news landed...
Wednesday, June 17, 2026
From Chaos to Clarity: How a 5-Person Team Automated Support Across 4 Channels and Saved 60% of Their Week
It’s 10:30 on a Tuesday night. You’re supposed to be done for the day, but your phone keeps lighting up. An...