In 2026, businesses are using AI chatbots to automate up to 80% of customer interactions, saving time and reducing costs. These chatbots handle inquiries across multiple platforms, support dozens of languages, and seamlessly transfer complex issues to human agents. Key players like Quidget, Zendesk AI, and Intercom offer fast setup, multilingual capabilities, and integrations with tools like CRMs, e-commerce platforms, and helpdesks. Here’s a quick look at the top options:
- Quidget: Setup in under 3 minutes, supports 45+ languages, starts at $79/month.
- Zendesk AI: Handles 80% of tickets, integrates with 1,200+ apps, starts at $1/resolution.
- Gorgias: E-commerce-focused, starts at $10/month.
- Intercom: Advanced AI with GPT-4, starts at $29/seat/month + $0.99/resolution.
- HubSpot: CRM integration, starts at $9/user/month.
These tools improve efficiency while maintaining a smooth handoff to human agents when needed. Below is a detailed breakdown of their features, pricing, and capabilities.
We Automated 80% of Customer Support With One AI Agent (No Code)
1. Quidget – AI Agent Builder for Customer Support & Sales
Quidget makes creating AI-powered customer support chatbots incredibly straightforward. In just under three minutes, you can train and deploy an AI agent using your website content, FAQs, or support documents – no coding skills required. This user-friendly setup is backed by SupportYourApp, a company with over 14 years of experience and a track record of supporting more than 250 businesses.
In 2025, Softorino adopted Quidget to handle customer service queries. Alex, their Customer Success Manager, shared that their AI agent now manages 60% of first-level inquiries, significantly reducing wait times and boosting efficiency, allowing their human support team to focus on more complex issues.
Multilingual Support
Quidget supports over 45 languages with automatic language detection. This means your AI agent can seamlessly switch between languages like Spanish, French, or German during different conversations, without requiring additional training. For businesses with a global reach, this eliminates the need to hire multilingual staff or maintain separate chatbots for various regions.
Integration Capabilities
Quidget doesn’t just stop at language versatility – it integrates smoothly with popular tools like Zendesk, Freshdesk, Slack, WhatsApp, Telegram, Shopify, and Calendly. For e-commerce platforms, it works effortlessly with WooCommerce, WordPress, Wix, and Webflow through a no-code setup. Enterprise clients can access API integrations and custom solutions tailored to their needs.
AI-Human Handoff Features
While Quidget handles most routine inquiries, it knows when to pass the baton. Complex questions are escalated to a human agent, complete with the full conversation history and context. This ensures a seamless transition, saving customers from repeating themselves. If your team doesn’t use a helpdesk system, Quidget can forward unanswered questions to your email, again providing all the necessary context. Additionally, AI-generated chat summaries help your team jump into conversations quickly and efficiently.
Pricing Tiers
Quidget offers a 7-day free trial. Paid plans include:
- Pro plan: $79/month (billed annually), covering 10,000 responses, 5 chatbots, and 45+ language support.
- Pro Plus plan: $210/month, offering higher limits and priority support.
- Enterprise plan: Starting at $599/month, with custom options available.
Opting for annual billing saves 20% across all plans.
2. Chatty
After diving into Quidget, let’s shift gears to Chatty, a smaller player in the AI customer support space.
Here’s the challenge: there’s no verified information about Chatty’s capabilities. Details about its features, pricing, integration options, or multilingual support simply aren’t available.
If you’re in the market for an AI customer support chatbot, it’s crucial to focus on platforms that are transparent about what they offer. Look for solutions that clearly outline their integrations with CRMs, live chat tools, and other essential systems. Pay attention to specifics like the number of languages supported, compatibility with CRM and helpdesk platforms, and whether they include an AI-to-human handoff feature. These are critical elements that can make or break your support system.
Without reliable data or performance metrics, Chatty doesn’t stand out as a trustworthy option for AI customer support.
3. Zendesk AI
Zendesk AI is seamlessly integrated into the company’s ticketing and workflow systems. With training based on over 18 billion real customer service interactions, it’s designed to understand the intricacies of customer service right out of the box.
What makes Zendesk AI stand out is its use of an agentic AI approach. Instead of relying on rigid scripts, it employs generative models and flexible reasoning to adapt and evolve conversations. This allows it to autonomously resolve over 80% of customer and employee interactions, making it highly effective in practical scenarios.
For example, in 2026, a salon chain drastically reduced response times, demonstrating the platform’s ability to handle large volumes of inquiries efficiently. Likewise, Lush reported saving approximately 5 minutes per ticket and 360 agent hours monthly by using the AI to manage routine questions and tag tickets.
Integration Capabilities
Zendesk AI is designed to connect effortlessly with various business systems, pulling real-time data from CRMs, order management systems, and payment gateways. This integration enables it to offer personalized responses based on details like purchase history, account information, and order status. The platform supports multiple communication channels, including web, mobile, email, voice, and social messaging apps like WhatsApp and Facebook. It also works with knowledge bases such as Zendesk Guide, Confluence, and internal documentation.
Multilingual Support
The platform supports over 80 languages with automatic language detection. Even if a customer switches languages mid-conversation, Zendesk AI adapts instantly, ensuring a seamless and personalized experience.
AI-Human Handoff Features
For issues requiring human intervention, Zendesk AI uses its Agent Copilot feature to route tickets with a complete conversation summary and suggested next steps . Stacey Zavattiero, Customer Experience Manager, highlights this feature’s impact:
"Zendesk AI has changed the way we speak to our customers, because now we can actually match their tone in conversation, whether they like to have fun using emojis or prefer the conversation to be more formal."
Pricing Tiers
Zendesk AI employs an outcome-based pricing model, starting at $1.00 per automated resolution, with a 14-day free trial available. Standard plans include the Suite Team at $55 per agent/month and the Suite Professional at $115 per agent/month. Basic ticketing starts at $25 per agent/month, while advanced AI features can be added for an additional cost. While the platform boasts a G2 rating of 4.3/5 stars from 6,214 reviews, some users have mentioned that the interface can feel disjointed and the cost of AI add-ons may be steep for smaller teams.
4. Gorgias
Gorgias focuses on e-commerce, offering two AI-driven tools – a shopping assistant and a support agent. These tools handle tasks like returns, FAQs, and refunds while aligning responses with your brand’s tone by analyzing your company policies.
Its clear focus on e-commerce makes Gorgias stand out, especially with its seamless integrations and efficient workflows. It syncs with major e-commerce platforms like Shopify and WooCommerce, ensuring live access to order data. Additionally, its unified inbox consolidates customer interactions from multiple channels, including chat, email, SMS, and social media platforms like Instagram and Facebook.
During Black Friday/Cyber Monday 2025, Cornbread Hemp, a wellness brand, achieved impressive results: conversions increased from 20% to 30%, first response times dropped from over two minutes to just 21 seconds, and attributed revenue grew by 75%. This was all while managing a 400% surge in support tickets. Katherine Goodman, Senior Director of Customer Experience at Cornbread Hemp, credited their success to simplifying their knowledge base and leveraging AI customer experience tools like Gorgias, which maintained consistent CSAT scores throughout the event.
"The shopping assistant quickly provides correct promo information, guiding customers efficiently." – Katherine Goodman, Senior Director of Customer Experience, Cornbread Hemp
Integration Capabilities
Gorgias excels in centralizing customer communications into one workspace, tailored for e-commerce needs. With tools like macros, rules, and tagging, it automates repetitive tasks and integrates customer order histories directly into responses. For escalated issues, automated ticket summaries provide agents with a concise overview of the situation, streamlining resolution.
AI-Human Handoff Features
Gorgias ensures smooth transitions between AI and human agents with its one-click escalation feature. When a handoff occurs, the system transfers the entire conversation history, customer profile, and a summary of previous actions, giving agents complete context. Sentiment-based triggers can automatically escalate tickets when the AI detects phrases like "disappointed" or "unacceptable." Additionally, predefined escape phrases – such as "I want to talk to a human" – immediately prompt a human takeover.
Pricing Tiers
The Starter Plan is priced at $10 per agent per month for up to 50 helpdesk tickets. Higher-tier plans adjust costs based on ticket volume and offer advanced features. SMS support requires an additional add-on purchase. A 7-day free trial is available for new users. While the interface is user-friendly, some users note occasional slowdowns during high ticket volumes and rare integration crashes.
5. Tidio
Tidio blends AI-powered automation with live chat, making it a smart pick for small to mid-sized e-commerce businesses aiming to expand customer support without hiring more staff. Its AI agent, Lyro, achieves a 67% autonomous resolution rate by relying solely on your business’s knowledge base, reducing the risk of AI errors or "hallucinations".
With Tidio, you can streamline repetitive tasks like order tracking through automation, while Lyro steps in to tackle more specific customer queries. This setup allows businesses to save time on routine work while still addressing unique customer needs effectively.
Integration Capabilities
Tidio’s Lyro Connect feature integrates seamlessly with tools like Zendesk, HubSpot, and Salesforce, bringing all customer interactions into one place. It also includes built-in visitor tracking to enhance customer insights. The platform features an easy-to-use drag-and-drop flow builder with pre-designed templates for tasks like sales, lead generation, and customer support. This streamlined data management ensures smooth transitions between AI and live agents, which Lyro handles automatically.
AI-Human Handoff
If Lyro encounters a query it can’t resolve or identifies a sensitive issue, it transfers the conversation to a human team member, complete with all the necessary context. This system ensures that account-specific or delicate matters are handled with care and precision.
Pricing Tiers
Tidio offers a Free Plan with basic live chat and limited AI responses. The Starter Plan costs $29 per month, while the Lyro AI add-on starts at $39 per month. If you’re interested in using Lyro independently, pricing begins at $32.50 per user per month, which includes 50 AI-driven conversations.
6. Drift
Drift has become a go-to solution for businesses in 2026 that need real-time customer engagement. Its ability to handle live conversations at scale makes it ideal for companies that value quick and effective responses to customer inquiries.
Initially introduced as a standalone chatbot builder, Drift was designed to integrate seamlessly into multi-vendor support systems. This approach allows businesses to incorporate conversational AI without the hassle of replacing their existing infrastructure. This flexibility also plays a role in how Drift structures its pricing.
Pricing Tiers
Drift doesn’t offer publicly available pricing tiers in 2026. Instead, businesses need to reach out to their sales team to get a custom quote. Pricing is tailored based on factors like conversation volume and the specific features a business requires.
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7. Ada
Ada takes enterprise-level customer support to the next level with its advanced autonomous resolution capabilities, building on the success of tools like Drift’s real-time engagement features.
By 2026, Ada has become a standout solution for managing large-scale customer support operations. Its strength lies in leveraging multiple language models to tackle complex customer issues while maintaining precision across various communication channels.
What truly sets Ada apart is its seamless conversation continuity. Whether a customer switches between email, chat, or voice, the platform retains their identity and context, ensuring a smooth and uninterrupted experience.
Multilingual Support
Ada’s AI agents excel in managing interactions in any language. Even if customers switch languages mid-conversation, the platform maintains full context, enabling a fluid and effective dialogue.
Integration Capabilities
Ada provides open APIs and SDKs, making integration straightforward and impactful. For instance, in January 2026, Tilt reported an impressive 84% automated resolution rate after integrating Ada across email and chat channels. Delan Diaz shared:
"Ada’s AI agent has had a huge impact on our operational efficiency, providing consistent logic across channels."
Ada also collaborates with Medallia, linking customer intelligence with AI across voice, digital platforms, surveys, and contact centers. This partnership ensures consistent and unified support experiences, no matter the channel.
AI-Human Handoff Features
Ada efficiently handles routine inquiries and escalates complex cases to human agents when necessary. Monday.com reported a 42% reduction in average agent handle time for their 225,000+ customers. Additionally, urgent wait times dropped to under one minute, and agent availability for high-value interactions increased by 90%.
Pricing Tiers
Ada offers three pricing tiers: ACX Platform, ACX Practice, and ACX Experts. Pricing details are available through their sales team. In January 2026, IPSY, a beauty subscription brand, achieved a staggering 943% ROI within just four months of adopting Ada. TJ Stein commented:
"Every dollar saved through efficiency gets reinvested in the member experience, turning Customer Care into a growth driver."
8. Intercom
By 2026, Intercom’s Fin AI Agent, powered by GPT-4, is transforming customer interactions for businesses. This tool can handle up to 80% of customer queries by leveraging existing knowledge bases, making it a popular choice among SaaS companies and e-commerce platforms.
What sets Intercom apart is its vast network of integrations. With around 450 options, it connects seamlessly with major CRM and helpdesk systems like Zendesk and Salesforce Service Cloud. It also supports communication channels such as website chat, WhatsApp, SMS, Facebook Messenger, and email. These integrations ensure that when human intervention is necessary, the transition is smooth and efficient.
AI-Human Handoff Features
Fin is designed to manage routine inquiries to improve self-service while escalating more complex cases to human agents. It adheres to company-specific policies and can take personalized actions before handing off conversations. Additionally, Intercom’s Copilot mode allows human agents to collaborate with AI, available for an extra $29 per seat/month. The platform also provides AI-driven insights, helping teams identify knowledge base gaps that often lead to human escalations.
Pricing Tiers
Intercom’s pricing reflects its advanced features and capabilities. The platform offers three main plans:
- Essential: $29 per seat/month, aimed at startups.
- Advanced: $85 per seat/month, designed for growing teams.
- Expert: $132 per seat/month, tailored for larger enterprises.
The Fin AI Agent is available at an additional $0.99 per resolution. However, some users feel the cost is on the higher side. As one verified user noted:
"Compared to other AI chatbot solutions we’ve evaluated, Fin’s pricing feels high, especially for teams handling large ticket volumes."
Fin supports 45 languages and maintains a consistent tone across all of them, making it a strong choice for businesses operating globally.
9. Freshchat
Freshchat, a key part of the Freshworks suite, stands out for its dedicated focus on customer support rather than serving as an all-encompassing CRM tool. Many businesses value this specialization, making it a go-to alternative to platforms like Zendesk and HubSpot. Its strength lies in streamlining customer service workflows while offering flexible integration options.
Integration Capabilities
Freshchat connects seamlessly with popular communication platforms like WhatsApp, Slack, and Telegram, making it easier for businesses to manage conversations across multiple channels. It also integrates with AI agents and Freshdesk, allowing teams to automate repetitive tasks and qualify leads efficiently. This makes it an appealing choice for companies looking to enhance their support systems with AI while keeping their existing tools intact.
10. HubSpot
HubSpot’s Breeze AI agent is designed to handle routine support tasks by leveraging your CRM data. It autonomously resolves over 65% of customer conversations, freeing up human agents to focus on more complex issues. For businesses already using HubSpot’s CRM, this AI solution offers a seamless way to integrate support automation without the hassle of switching platforms.
Integration Capabilities
HubSpot’s AI agent integrates directly with its CRM, offering real-time conversation logging, automatic updates to CRM records, and data syncing across support tools. This AI tool can be trained using your existing HubSpot data – like CRM entries, help documentation, and past support tickets – ensuring its responses align with your team’s workflows. It even performs autonomous tasks within the CRM, such as updating customer records, organizing information, and managing leads based on chat interactions. These deep integrations are essential for avoiding operational hiccups, as disconnected systems can create inefficiencies. By syncing seamlessly with your CRM, HubSpot ensures smooth transitions between AI and human agents.
AI-Human Handoff Features
When the Breeze AI agent encounters a query it can’t fully resolve, it seamlessly hands off the conversation to a human agent. All relevant context and customer history are passed along through HubSpot’s unified platform, ensuring nothing gets lost in translation. The system operates around the clock across multiple channels, including email, Facebook, and WhatsApp, before escalating to a live representative when necessary.
Pricing Tiers
HubSpot offers a free plan with basic features, making it accessible for smaller teams. The Starter Plan begins at $9 per user per month when billed annually. The AI agent runs on a credit-based system, so additional credits may be needed if your usage exceeds the base subscription. For businesses requiring advanced tools like custom reporting and more complex automation workflows, higher-tier plans are available.
Quick Comparison: Features and Pricing
AI Customer Support Chatbot Comparison: Features, Pricing & Language Support 2026
Finding the right AI customer support chatbot means aligning its features with your specific needs. Below, we compare key aspects like multilingual capabilities, integrations, pricing, and AI-to-human handoff options across 10 popular solutions.
Pricing models for 2026 have shifted significantly, with many platforms adopting outcome-based approaches. For example, Zendesk and Intercom charge between $0.99 and $1.00 per automated resolution. Meanwhile, others like Quidget and HubSpot stick to subscription-based plans that scale based on usage or team size. Large businesses handling high volumes may prefer flat-rate subscriptions, while smaller teams might lean toward pay-per-use options. This breakdown helps you identify the solution that matches your operational goals.
| Chatbot | Language Support | Key Integrations | Starting Price | AI-Human Handoff |
|---|---|---|---|---|
| Quidget | 45+ languages | Zendesk, Slack, WhatsApp, Freshdesk | Starting at $16/mo (500 responses) | Escalates to helpdesk or team email with full context |
| Chatty | Yes | Shopify, Instagram, WhatsApp | Free tier available | Routes inquiries from its unified inbox to human agents |
| Zendesk AI | Yes | Salesforce, Shopify, 1,200+ apps | Starting at $1.00 per resolution | Transfers complete conversation history via macros |
| Gorgias | Yes | Shopify, BigCommerce, Magento | Starting at $10/mo (50 tickets) | Routes tickets to a unified dashboard for agent takeover |
| Tidio | Yes | Shopify, WordPress, Wix | Starting at $32.50/mo (50 AI conversations) | Uses a visual flow builder to define handoff triggers |
| Drift | Yes | Salesforce, Calendly, Slack | Starting at $2,500/mo | Routes high-value leads to specific sales reps |
| Ada | 50+ languages | Zendesk, Salesforce, Shopify | Custom enterprise pricing | Employs a reasoning engine to escalate with CRM context |
| Intercom | 45+ languages | Salesforce, Stripe, helpdesks | Starting at $29/seat/mo + $0.99/resolution | Utilizes inbox escalation with automated procedures |
| Freshchat | Yes | WhatsApp, SMS, Line | Free tier / Starting at $15/agent/mo | Enables intent-based transfers with conversation context |
| HubSpot | Limited | HubSpot CRM, Marketing Hub | Starting at $9/user/mo (billed annually) | Basic routing to a team inbox with CRM data |
Each chatbot brings its own strengths to the table. For example, Gorgias is a standout for e-commerce thanks to its direct Shopify integration, which simplifies order edits and refunds. On the other hand, HubSpot is a natural fit for companies already using its CRM, though its language support is less extensive compared to some competitors. Businesses with global audiences may find Ada appealing for its support of 50+ languages, while Quidget shines with its broad helpdesk integration options.
The handoff process is another critical factor. Quidget ensures a seamless transition by passing conversation details to your helpdesk or team email. Similarly, Zendesk leverages its macros and business rules to transfer context within its ecosystem, reducing the need for customers to repeat themselves when a human agent takes over. These features can make a big difference in delivering smooth and efficient customer support.
Conclusion
Looking at the top AI chatbots, it’s evident how much they’ve revolutionized customer support. By 2026, these tools are expected to handle up to 80% of routine inquiries, offering around-the-clock assistance in over 45 languages and significantly cutting support costs.
A hybrid approach combining AI and human support stands out as a winning strategy. AI chatbots excel at quickly resolving straightforward questions, while more complex issues get seamlessly passed to human agents, complete with the full conversation history. This means your team can dedicate their energy to impactful conversations instead of repeating answers to the same questions.
Platforms like Quidget make setup incredibly simple. With no-code options, you can train the chatbot using your website, FAQs, or help documents in just minutes. Plus, trial periods allow you to test these tools with real customer data before committing.
Whether you’re a small business aiming to improve response times or a growing company looking to scale efficiently, the right AI chatbot can make a noticeable difference. Start by identifying the repetitive questions that take up your team’s time, and use a trial period to see how much of that workload can be automated. It’s a practical way to see how AI can reshape your customer support operations.
FAQs
How can AI chatbots make customer support more efficient?
AI chatbots are transforming customer support by taking on repetitive tasks, such as answering frequently asked questions. This not only lightens the load for human agents but also speeds up response times. In fact, these chatbots can handle as much as 80% of routine inquiries, allowing your team to focus on solving more complex customer issues.
One of their standout features is their availability – they work around the clock. This means customers can get quick help anytime, even outside of regular business hours. When a problem is too complicated for the chatbot to resolve, it seamlessly hands the issue over to a human agent, ensuring smooth transitions and a better overall experience. Plus, AI chatbots can integrate with platforms like Zendesk and Slack, operate across various channels, and adapt to your business’s data, enabling them to provide increasingly accurate and tailored responses over time.
By automating these repetitive tasks, AI chatbots help businesses cut costs, speed up response times, and maintain consistent, high-quality customer support.
What integrations do AI chatbots offer for businesses?
AI chatbots, like those offered by Quidget, work seamlessly with tools businesses already rely on, including Zendesk, Slack, WhatsApp, and various CRMs. By integrating with these platforms, they simplify workflows, automate routine support tasks, and handle customer interactions across multiple channels – without the need to overhaul your current systems.
They also pair effortlessly with platforms like WordPress, Shopify, and Wix, offering easy, no-code setup options. Plus, they support messaging apps such as Telegram and Viber, helping businesses connect with customers on the platforms they use the most. These capabilities allow businesses to deliver consistent, efficient support while keeping operations running smoothly.
How do AI chatbots support multiple languages?
AI chatbots are equipped to handle multiple languages thanks to advanced language models trained on diverse datasets. With the ability to understand and respond in over 45 languages, these tools make it simpler for businesses to connect with customers across the globe.
The multilingual capabilities of these chatbots let customers communicate in the language they’re most comfortable with, enhancing accessibility and creating a smoother, more personalized experience. This is particularly valuable for global companies aiming to deliver consistent and reliable support across various regions, all without requiring separate tools for each language.
