Most Shopify store owners lose up to 70% of sales due to abandoned carts. The fix? AI chatbots. These tools don’t just answer questions – they help recover carts, recommend products, and close sales 24/7.
In this guide, you’ll find 10 AI chatbots that integrate directly with Shopify, handle common customer issues, and drive conversions. From tools like Quidget that automate 80% of support to Rep AI, which boosts average order value by 16%, there’s an option for every store size and budget.
Here’s how these chatbots work – and how to choose the right one for your store.
5 Best AI Chatbots for Shopify to Increase Sales | Feature Comparison | 2025
How AI Chatbots Help Shopify Stores Convert
AI chatbots are changing the game for Shopify stores, turning casual visitors into paying customers by creating a shopping experience that’s fast, personal, and engaging. Here’s how they make it happen.
Always-On Support Keeps Shoppers Engaged
Imagine a customer browsing your store late at night, unsure about shipping options or product details. Instead of waiting for a response, an AI chatbot steps in instantly with answers. Research from Zoom shows that while 85% of shoppers expect quick responses, only 51% actually get them. Plus, nearly 60% of consumers say long wait times are their biggest frustration with customer service. AI chatbots solve this issue, boosting conversion rates by up to 23% by responding immediately. This instant support not only answers questions but also sets the stage for personalized shopping recommendations.
Tailored Suggestions Boost Sales
AI chatbots act like digital shopping assistants, using customer data – like browsing history and past purchases – to suggest products that fit each shopper’s preferences. These personalized recommendations can increase conversion rates by as much as 35% and raise average order values by 15%. Nearly half of shoppers (49%) admit to buying something they hadn’t planned on after receiving a tailored suggestion. For instance, Kinn Studios used Rep AI to provide personalized product recommendations, which led to a 16% increase in average order value.
Product recommendations are big business, accounting for up to 31% of eCommerce revenue. They also deliver conversion rates up to 4.5 times higher and can boost customer lifetime value by 22%. Chatbots not only guide purchases but also propose complementary items and answer questions, keeping customers engaged as they shop.
But what happens when a shopper abandons their cart? That’s where chatbots step in to recover lost sales.
Recovering Abandoned Carts to Save Revenue
Cart abandonment is a major hurdle in eCommerce, with around 70% of carts left behind. AI-powered chatbots address this by analyzing shopper behavior to predict when someone might leave and intervening with personalized offers or assistance. For example, they can send SMS reminders – boasting an impressive 98% open rate – to nudge shoppers back. These messages often include limited-time discounts or low-stock alerts, which are proven to re-engage customers.
Brands like Yves Rocher have seen incredible results with this approach, using AI to recommend products in real time and boosting purchase rates 11 times higher than generic suggestions. Similarly, Rapha Racing experienced a 31% lift in purchase events through personalized ad targeting.
Seamless Shopify Integration for a Smooth Experience
For all these features to work together, integration with your Shopify store is key. The best AI chatbot tools connect directly to your store, tapping into real-time inventory, order history, and customer data. This allows chatbots to provide accurate stock updates, process orders, and even handle returns – all within the chat window. Need to check product availability or modify an order? The chatbot can handle it instantly.
1. Quidget – AI Agent Builder for Customer Support & Sales
Quidget is a no-code AI agent builder designed to help businesses automate customer interactions effectively. Developed by SupportYourApp, a company with over 14 years of experience in customer support, Quidget blends AI-driven automation with the ability to seamlessly hand off conversations to live agents. It’s particularly well-suited for Shopify stores looking to scale their support and sales efforts.
What sets Quidget apart is its hybrid model. The AI can handle up to 80% of routine customer inquiries – things like shipping details or product specifications – while more complex issues are passed to human agents for personalized attention. This balance ensures efficiency without compromising on the quality of customer care.
Product Recommendations and Upselling
Quidget’s AI can learn from your product catalog and customer data to offer tailored shopping recommendations during chats. With built-in sales templates, it guides customers through their choices and suggests complementary products based on browsing behavior. It taps into your existing knowledge base and FAQs to make accurate suggestions without requiring extra setup.
Cart Recovery and Checkout Assistance
The platform is designed to reduce abandoned carts by engaging hesitant shoppers with timely and helpful conversations. If a customer seems unsure about completing a purchase, the AI provides real-time answers and reassurances to encourage them to finish checking out.
Seamless Integration with Shopify and Messaging Apps
Quidget integrates directly with Shopify, giving it access to real-time product details, inventory, and order history. Beyond Shopify, it connects with popular messaging platforms like WhatsApp, Slack, Telegram, and Viber, as well as tools like Zendesk, Freshdesk, and Calendly. It’s also compatible with websites built on WordPress, Wix, Squarespace, Webflow, or custom setups via Google Tag Manager. These integrations make it easy to incorporate Quidget into your existing workflow.
Multilingual Support for International Reach
With support for over 45 languages, Quidget allows you to serve customers worldwide without needing a team of multilingual agents. The AI keeps conversations consistent and accurate across languages, making it easier to expand into new markets while managing support costs efficiently.
2. AskTimmy.ai
AskTimmy.ai is an AI-powered shopping assistant designed for Shopify stores, serving as both a customer support chatbot and a sales tool. Created by Logbase, the team behind popular Shopify apps Selleasy and Dealeasy, AskTimmy.ai simplifies the shopping experience by automating customer interactions and streamlining product discovery.
One standout feature is its visual search capability. Shoppers can upload images to find similar or complementary items, making it especially handy for fashion, home decor, and lifestyle stores.
Product Recommendations and Upselling
AskTimmy.ai uses AI to interpret customer inputs – whether text, product details, or images – to deliver tailored recommendations. It keeps track of inventory, ensuring that only in-stock items are suggested. The platform also includes tools for upselling and cross-selling, using smart prompts to spark conversations that guide customers toward additional purchases.
A unique feature is its ability to create custom product bundles directly within the chat interface. For example, in May 2025, HobbyCo, a retailer specializing in model kits, introduced AskTimmy.ai to help customers find the right paints for their models. Their "HobbyBot" could recommend paints based on the model brand and suggest alternatives if certain items were unavailable. These personalized bundles helped drive more conversions.
AI-powered recommendations like these can lead to a 15–20% increase in conversion rates, and Shopify stores using AI shopping assistants can see sales grow by up to 67%.
Cart Recovery and Checkout Nudges
AskTimmy.ai also tackles cart abandonment with targeted strategies. It gathers customer details, such as email addresses, by offering incentives like discounts or free gifts. These details are then used to send recovery nudges and reminders.
The chatbot employs prompts like "Want a discount?" to encourage purchases, offer special deals, or re-engage customers. For online retailers, AI chatbots can increase revenue by 7–25%.
Shopify and Messaging App Integration
AskTimmy.ai integrates smoothly with Shopify, working directly within the Shopify admin and supporting the latest Shopify themes. It also connects with Shopify Checkout and Inbox, enabling retailers to manage conversations without leaving their workflow. The setup process is simple, and the app has earned a 5.0-star rating on the Shopify App Store, based on reviews from May–June 2025.
"This app is amazing! I filtered through a lot of other AI chat options for my site and decided to try AskTimmy.ai. It does everything I would like it to and so much more! The team is extremely helpful too and were able to show me all the cool features you can use with this. I highly recommend this and am so happy with it!" – Ashlyn from Ashlyn’s Diy Drip
AskTimmy.ai offers a free plan for those just starting out, with paid options starting at $24/month and a Standard plan at $49/month. These pricing tiers make it accessible for businesses of all sizes.
3. Verifast AI
Verifast AI functions as a virtual sales agent, designed to analyze customer demographics, shopping goals, and concerns. It delivers personalized product recommendations and nudges visitors with timely offers, stepping in at key decision points rather than waiting for customers to initiate queries. This proactive approach complements the more reactive strategies often used alongside it.
Product Recommendations and Upselling Features
Every interaction with Verifast AI becomes an opportunity to suggest products that align with shopper preferences. By interpreting customer behavior, it tailors recommendations to match individual needs. This extends to upselling and cross-selling, helping businesses increase their average order value. Even a modest 10% boost in upselling can make a measurable difference, while some businesses have reported sales per transaction increasing by as much as 30%.
The numbers speak for themselves. In June 2025, RediClinic in India witnessed a staggering 633% jump in sales after implementing a custom pop-up flow designed by Verifast AI. During this period, it managed over 6,000 customer interactions.
"They’ve built us a custom pop-up flow exactly how we wanted – and it changed everything. We saw a 633% jump in sales after going live with it." – RediClinic
Another success story comes from Rasayanam, which generated over ₹1.5 lakhs in sales and handled more than 6,000 customer interactions in July 2025.
Tackling Cart Abandonment with Checkout Nudges
Verifast AI is equipped to address cart abandonment in real time. It identifies hesitant shoppers and engages them with personalized discounts, urgency-driven prompts, or time-sensitive offers to encourage them to complete their purchases. By monitoring customer behavior, the system ensures timely interventions that address concerns and help close the sale.
Seamless Integration Across Platforms
Verifast AI integrates effortlessly with Shopify Checkout, WhatsApp, Zendesk, and Klaviyo, extending its reach to websites, mobile apps, email, and Instagram. This ensures consistent, real-time support across all customer touchpoints, creating a unified shopping experience.
The platform has facilitated over 100 million conversations and delivered measurable results, including: – A 20% increase in conversion rates
– A 33% boost in average order value
– 91% of support queries resolved
– A 50% rise in customer satisfaction scores
"Verifast AI has been an incredible addition to our online store. It’s an AI-powered sales agent that actively drives sales and solves customer issues with ease. The customization of the AI chatbot based on our specific requirements and the prompt support from the Verifast team have made all the difference." – Sandeep, Digital Marketing, Fitspire
Pricing Options
Verifast AI offers three pricing tiers to suit different business needs: – Starter: $99/month for up to 20,000 visitors and 500 chats
– Growth: $199/month for up to 100,000 visitors and 2,000 chats
– Scale: $299/month for up to 500,000 visitors and 5,000 chats
With a perfect 5-star user rating, Verifast AI continues to win over businesses looking for smarter, more proactive sales solutions.
4. Rep AI
Rep AI joins the ranks of conversational commerce tools like Quidget and AskTimmy.ai, offering a fresh way to turn visitors into buyers. Branded as a ChatGPT-powered chatbot, Rep AI focuses on driving sales and improving customer engagement through real-time, conversational interactions. It provides round-the-clock, personalized assistance, helping customers discover products while also reducing support tickets.
The platform syncs seamlessly with your Shopify product catalog, ensuring all recommendations are always up-to-date. Setup is simple – just one click in the Shopify App Store, no coding required.
Smart Product Recommendations and Upselling
Rep AI takes product discovery to the next level by analyzing customer behaviors like cart contents, browsing history, and live questions. It uses this data to deliver tailored product suggestions and learns from every interaction to improve over time.
For example, Kinn Studios, a luxury jewelry brand, saw a 16% boost in average order value by using Rep AI to showcase new collections, guide customers on sizing, and highlight product details. Similarly, Eat. Read. Love increased their average order value by $30 within a month by implementing Rep AI for personalized product recommendations. The chatbot even displays product images, prices, and options directly in the chat, making it easy for customers to add items to their cart.
You can train the AI to reflect your brand’s unique voice and sales strategies, ensuring it aligns with your messaging. The chatbot also proactively suggests upsells and promotions at key moments, helping to keep shoppers engaged and reduce cart abandonment.
Tackling Cart Abandonment and Boosting Conversions
With cart abandonment rates as high as 70% – and even higher on mobile – Rep AI uses smart recovery features to re-engage potential buyers. Its Abandoned Cart power-up connects with visitors at just the right moment to maximize conversions.
The Sydney Art Store generated over $69,000 in sales in a single month, achieving a 25% lift in conversion rate through live product recommendations and cart recovery efforts. Meanwhile, Create Wellness recovered 35% of abandoned carts, and K2 reported 10x higher conversion rates during chat sessions focused on recovery.
The Concierge feature plays a key role in these results, combining personalized follow-ups with well-timed nudges. Rep AI recommends sending the first recovery message within 30–60 minutes of cart abandonment to increase the likelihood of conversion.
Shopify and Messaging App Integration
Rep AI doesn’t just work on your website – it connects with customers across platforms like Facebook, Instagram, and WhatsApp. When someone messages your business on these platforms, Rep AI redirects them to your Shopify store, where the conversation continues via the Rep widget. This smooth transition helps turn social media interactions into purchases.
The platform also integrates with tools like Yotpo, Klaviyo, Instagram, and Omnisend, creating a unified experience across all customer touchpoints.
Pricing and Reviews
Rep AI offers flexible pricing to suit different business needs:
- AI Sales Assistant: $12 to $2,390/month
- AI Support Agent: $49 to $1,075/month
- AI Concierge Bundle: $99 to $2,870/month
With an impressive 4.9-star average rating, users praise its ability to engage customers and drive sales effectively.
"ChatGPT-powered chatbot converts traffic & sells more products – the sales channel of the future is here." – Rep AI
5. Tidio
Tidio brings together live chat, AI chatbots, and email marketing in a single platform tailored for Shopify stores. Its Lyro AI chatbot is designed to handle customer inquiries and suggest products – all without requiring any coding.
What sets Tidio apart is its ability to operate seamlessly across multiple communication channels, enabling smarter product recommendations and proactive customer engagement.
Product Recommendations and Upselling
Tidio’s Lyro AI uses customer queries and browsing activity to suggest products that match their interests. It can guide shoppers through choices and recommend complementary items, pulling directly from your Shopify catalog for context-rich responses. For instance, Bella Sante saw a sales boost of over $66,000 after adding Tidio chatbots to their Shopify store. Additionally, Tidio’s automated chat flows are built to drive cross-selling and upselling, offering personalized product suggestions during key moments in the shopping journey.
Tackling Cart Abandonment
With cart abandonment rates often falling between 85% and 94%, Tidio steps in with smart recovery tools. It gathers feedback from abandoned carts and provides timely discounts or nudges to encourage purchases. Automated chatbots can address common concerns like shipping costs, product details, or checkout issues when shoppers leave items behind. Tidio’s abandoned cart emails boast impressive metrics – open rates above 40% and click-through rates around 21%. Nearly 40% of these emails lead to recovered sales, and sending a series of three emails has been shown to generate 147% more revenue compared to a single email.
Shopify Integration and Messaging App Connections
Tidio enhances its product recommendation capabilities by connecting with customers across various platforms. It integrates with Facebook Messenger, Instagram, WhatsApp, and helpdesk systems, ensuring you can engage shoppers wherever they prefer to communicate. The Shopify integration is straightforward – install the app, and Tidio automatically syncs product updates as you make changes in your Shopify admin. Users of the Lyro AI Agent package gain access to the Product Recommendations feature, delivering intelligent suggestions whether customers chat on your website or message you on Instagram. A unified inbox also simplifies managing customer interactions across all channels.
Tidio offers a free plan with basic features, while paid plans start at $39 per month. Other pricing options include Starter at $24.17 per month, Growth at $49.17 per month, Plus at $749 per month, and Premium at $2,999 per month.
6. Shopify Inbox
Shopify Inbox brings a built-in messaging tool to your Shopify admin, offering a direct way for store owners to chat with customers. This free feature eliminates the need for third-party apps and integrates seamlessly with your store setup.
One standout feature is the live customer data available during chats. While interacting with shoppers, you can see what products they’ve browsed, what’s in their cart, and even their order history. This makes it easier to craft responses that feel tailored and relevant.
Cart Recovery and Checkout Nudges
Shopify Inbox shines when it comes to guiding customers toward completing their purchases. Roughly 70% of conversations happen when shoppers are on the verge of buying. Quick responses during these moments can boost conversions by up to 69%. By addressing last-minute questions or concerns in real-time, you can reduce cart abandonment and close more sales.
Integration with Shopify and Messaging Apps
This tool integrates with multiple platforms, including your online store, the Shop app, Facebook Messenger, and Instagram DMs. A customer could start a chat on Instagram and pick it up on your website without skipping a beat – all managed through one unified inbox. You can even customize welcome messages through your store editor. Conversations can be accessed on desktop at inbox.shopify.com or via mobile apps for iOS and Android. These features create a smooth experience for both you and your customers, though its language capabilities are still quite basic.
Multilingual Support for Global Audiences
Shopify Inbox adapts to the language set in your store’s theme, defaulting to English when a specific language isn’t supported. While default messages can be automatically translated, custom responses like FAQs or automated replies won’t be. Though its multilingual options are limited, the tool still enables real-time, personalized interactions directly within your store.
Despite these limitations, Shopify Inbox remains a favorite among users, boasting a 4.7 out of 5-star rating from 4,686 reviews.
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7. Gorgias Chat
Gorgias Chat brings email, social media, SMS, and WhatsApp conversations into a single, easy-to-navigate inbox, making it a go-to tool for customer support across multiple channels.
What sets Gorgias apart is its tight integration with Shopify. From the helpdesk, you can handle orders seamlessly – whether it’s creating, editing, duplicating, or even processing refunds – without leaving the platform. This feature has earned Gorgias a spot with 40% of the top 1,500 Shopify brands. Plus, its integration simplifies cart recovery efforts, helping businesses recapture lost sales.
Turning Abandoned Carts into Sales
Cart abandonment is a common challenge, but Gorgias Chat steps in to help. By deploying it on Shopify checkout pages, you can engage customers in real-time, offering support just as they’re about to leave their carts behind. This timely interaction can make a big difference.
Take Ohh Deer, for example. They generate roughly $12,500 in sales each quarter using Gorgias’ live chat feature. Similarly, Loop Earplugs saw a 43% revenue boost after adding pre-sales workflows.
"We’ve seen a 43% increase in revenue from customer support since we launched pre-sales flows. Quick response flows give us the ability to build trust with our customers, and that’s priceless. When customers get a quick and honest answer, they often end up buying more than one product in a short span of time. Seeing customers live the life we’re aiming to create for them in Loop Earplugs is extremely rewarding for us."
– Milan Vanmarcke, Customer Service Manager at Loop Earplugs
Gorgias also offers targeted chat campaigns on checkout pages, providing timely assistance or discounts to close more sales.
Shopify and App Integrations
Gorgias’ deep Shopify integration extends to over 100 apps, including Klaviyo, Attentive, ReCharge, Yotpo, and Shipbob. This network allows you to pull customer details directly into support tickets and automate responses with Macro templates, saving time while improving efficiency.
Its connections don’t stop there. Gorgias integrates with platforms like Facebook, Messenger, and Instagram, enabling you to respond to post and ad comments from one centralized location. It also pairs with SMS marketing tools like Klaviyo, making it easier to run targeted campaigns.
"Gorgias is a great tool – streamlined and connected with Shopify, making it easy to handle customer orders."
– Addison Debter, Head of Customer Service at Kirby Allison
Using machine learning, the platform identifies customer intents – like shipping, refunds, or exchanges – and directs tickets to the right team automatically. This automation helps businesses handle 60% of support requests while increasing online revenue by up to 32%.
Multilingual Support for a Global Audience
Gorgias Chat adapts to a shopper’s browser language, tailoring campaigns, chat flows, and even help center articles to match their preferences. This multilingual functionality extends to order management and customer interactions, ensuring smoother communication across different regions.
You can enable multiple languages by navigating to Settings → Channels → Chat → Language. If a customer’s browser language isn’t supported, the chat defaults to your primary language.
It’s worth noting that customers who use live chat are 2.8 times more likely to complete a purchase, making this feature a valuable tool for boosting sales and improving customer satisfaction.
8. Re:amaze
Re:amaze stands out as a versatile messaging solution tailored for Shopify stores. Designed specifically for online businesses, it combines live chat, email, social media, and SMS into a single inbox, simplifying how Shopify store owners manage customer communication across various platforms.
What makes Re:amaze particularly effective is its ability to turn customer interactions into potential sales. By integrating directly with Shopify, it pulls customer history and order details, giving your team the insights needed for personalized recommendations and targeted selling strategies.
Driving Sales Through Recommendations and Upselling
Re:amaze helps convert casual browsers into paying customers by streamlining upselling and cross-selling efforts. It enables you to suggest complementary products – like offering a laptop case or an extended warranty when a customer views a laptop. Additionally, the platform’s Re:amaze Cues feature automates campaigns for announcements, discounts, and cross-sell opportunities. These tools not only enhance the shopping experience but also increase average order values by targeting specific customer segments with precision.
Shopify Integration and Messaging App Compatibility
Re:amaze goes beyond just sales tools by offering seamless integration with Shopify and popular messaging apps. Its native Shopify integration allows you to easily add live chat widgets, contact forms, and FAQ sections to your online store – no coding required. This gives your support team instant access to customer order details and purchase history, making customer interactions more efficient.
The platform also connects with major social media messengers like Facebook, Twitter, Instagram, and WhatsApp. This is especially valuable since 42% of customers prefer using messaging apps for customer service. Alongside these, Re:amaze supports SMS conversations and push notifications, all managed from one centralized dashboard.
Pricing Options
Re:amaze offers flexible pricing plans to accommodate different business needs: – Basic: $29/month, includes live chat, chatbots, social integrations, and workflows.
– Pro: $49/month, adds SMS, VoIP, and advanced reporting features.
– Plus: $69/month, includes staff performance reports and satisfaction surveys.
With its broad range of tools and integrations, Re:amaze simplifies customer communication while boosting sales opportunities for Shopify store owners.
9. Gobot
Gobot uses AI-powered shopping quizzes to help Shopify visitors find the right products. Instead of overwhelming shoppers with endless product catalogs, it creates a more personalized experience through interactive questionnaires.
By combining guided selling with automated customer support, Gobot is especially useful for stores with complex product lines or customers who need help deciding what to buy. With a 4.6-star user rating, it has shown success in boosting conversions and cutting down on support requests. Let’s take a closer look at what makes Gobot stand out.
Product Recommendations and Upselling
One of Gobot’s standout features is its ability to recommend products based on customer responses during its shopping quizzes. Through targeted questions, it helps shoppers zero in on the items that match their needs.
The system considers key factors like preferences, requirements, and budgets to deliver tailored suggestions.
"We help fast-growing Shopify stores convert more shoppers and reduce support burden with engaging guided selling quizzes and AI-powered support chatbots." – Gobot
To ensure a seamless shopping experience, Gobot also offers customization options for the chatbot’s appearance and features, allowing businesses to align it with their brand.
Shopify Integration and Messaging Apps
Gobot integrates effortlessly with Shopify and other customer service tools like Gorgias, Zendesk, and Klaviyo.
For example, its integration with Gorgias enables smooth transitions from the quiz to live support. If a customer completes a Skincare Routine Finder quiz and still has questions, they can click "Do you have any questions?" and open Gorgias’s live chat. The quiz results and product recommendations are automatically passed to the support team, so the customer doesn’t have to repeat themselves.
This streamlined handoff not only improves the customer experience but also shortens resolution times.
Gobot offers a "Free to Install" plan, covering up to 5,000 engagements at no cost. For businesses needing more advanced features or higher engagement limits, full-service chatbot setup and management are available for an additional fee.
10. Chatfuel
Chatfuel is a Shopify-friendly AI chatbot designed to integrate seamlessly with WhatsApp, one of the most widely used messaging platforms globally. With a 4.7/5 rating on the Shopify App Store, it brings your ecommerce store right into the messaging app your customers already love using.
Its standout features include WhatsApp integration and ChatGPT functionality, which users appreciate for the straightforward setup and official WhatsApp Business API support. Pricing starts at $59 per month, with a 7-day free trial available. Let’s explore how it helps recover abandoned carts and boost sales.
Cart Recovery and Checkout Nudges
Chatfuel makes cart abandonment recovery effortless by automating reminders through WhatsApp. When a customer leaves items in their cart, the platform sends a timely nudge to encourage them to complete the purchase.
This matters because about 70% of shoppers abandon their carts before checking out. Well-targeted messages can help recover up to 58% of those lost sales. On average, abandoned cart flows bring in $3.65 per recipient, with a 3.33% conversion rate. By reaching out directly via WhatsApp, Chatfuel helps businesses address customer concerns and guide them back to finalize their orders.
But cart recovery is just one piece of the puzzle. Chatfuel also strengthens your overall ecommerce communication.
Integration with Shopify and Messaging Apps
Chatfuel works hand-in-hand with Shopify and WhatsApp, which has over 2 billion users, to deliver real-time support and personalized product recommendations. This integration ensures that product details stay current and allows for quick, personal responses that can drive conversions.
The platform also handles a variety of ecommerce tasks, including answering FAQs, sending order confirmations, providing shipping updates, and managing cart abandonment reminders. Setting it up involves connecting your Shopify store to Chatfuel, configuring your checkout page for cart notifications, creating message templates in WhatsApp Manager, and setting up reengagement messages in Chatfuel. Users consistently praise its ease of use.
Multilingual Support for Global Audiences
Chatfuel supports multiple languages like English, Portuguese (Brazil), and Spanish, allowing businesses to create separate conversation flows for each language. This is crucial since 75% of online shoppers across ten countries prefer shopping in their native language. Considering only 7.5% of the global population speaks English as their first language, offering multilingual options can significantly expand your reach.
The platform enables you to build multiple language-specific flows within the same bot. It can either detect a user’s default language via the {{locale}} attribute or prompt them to choose their preferred language. For more advanced language handling, Chatfuel integrates with tools like Dialogflow and Janis.AI to better interpret various languages and contexts.
Feature Comparison Table
Here’s a quick snapshot of each tool’s main features and pricing. Use this table to compare options that directly impact your customer experience and conversion rates.
| Chatbot | AI Features | Shopify Integration | Starting Price | Key Strengths | Rating |
|---|---|---|---|---|---|
| Quidget | Automates up to 80% of support using your content; supports 45+ languages | Native Shopify integration | $16/month | Cuts response time by 80%, human handoff, saves $150K+ annually | New platform |
| Tidio | Automated responses and workflows | Seamless Shopify connection | Free plan, paid from $29/month | Multichannel support, customizable templates | 4.8/5 ⭐ (1,300+ reviews) |
| Shopify Inbox | Basic AI suggestions and automated responses | Native Shopify tool | Free with Shopify plan | Built-in order management, no setup needed | 4.2/5 ⭐ |
| Gorgias Chat | Smart ticket routing and macro automation | Deep integration with Shopify order data | $60/month | Omnichannel support, advanced automation workflows | 4.6/5 ⭐ (490+ reviews) |
| Re:amaze | AI-powered ticket deflection and smart routing | Direct Shopify app with order sync | $20/month | Social media integration, team collaboration tools | 4.8/5 ⭐ (190+ reviews) |
| Gobot | Conversion-focused AI with abandoned cart recovery | Native Shopify integration | $49/month | Ecommerce-focused with A/B testing capabilities | 4.6/5 ⭐ (90+ reviews) |
| Chatfuel | Social media–oriented AI with WhatsApp Business API | Integrates via WhatsApp | $29/month | WhatsApp integration, multilingual support | 4.7/5 ⭐ |
What This Comparison Tells Us
The table highlights how features, integration depth, and pricing vary across tools. Prices range from free options to premium plans. For instance, Tidio stands out with its strong user rating and over 1,300 reviews, while Quidget emphasizes automation and cost-saving benefits.
For smaller stores, starting with Tidio’s free plan or Quidget’s $16/month option could be a smart choice. Larger operations might lean toward Gorgias Chat for its advanced automation and Shopify data integration.
Integration levels differ widely. Shopify Inbox is ready to use with no setup, but tools like Gorgias Chat offer more comprehensive Shopify order data integration, which can help boost conversions. Chatfuel, on the other hand, focuses on WhatsApp and social media commerce, offering a specialized solution for businesses targeting those channels.
The sophistication of AI also varies. Basic platforms handle simple automated responses, while advanced tools like Quidget are trained on your specific content. This allows them to manage routine questions effectively, freeing up your team to tackle more complex tasks.
Next up, we’ll explore how to choose the right AI chatbot for your store. Stay tuned!
How to Pick the Right AI Chatbot for Your Store
Choosing an AI chatbot for your Shopify store goes beyond ticking off a list of features. It’s about finding a solution that aligns with your store’s specific challenges and growth stage. Chatbots have been shown to boost sales conversions by 67% and generate $3–$5 for every $1 spent.
Identify Your Store’s Needs
Start by pinpointing your top three challenges. Are you swamped with repetitive support tickets? Losing potential sales to abandoned carts? Struggling to provide after-hours support? Once you’ve identified these pain points, look for tools that address them effectively – such as chatbots with upsell capabilities or cart recovery features. This will help you narrow down your options before diving into details like integrations and pricing.
Choose a Solution Based on Your Store’s Size
The size of your store plays a big role in determining which chatbot will work best for you:
– Small stores (under 1,000 monthly visitors): Simple solutions are often enough. Tools like Tidio’s free plan or Quidget’s $16/month Starter plan can handle basic FAQs and reduce response times by up to 80%.
– Medium stores (1,000–10,000 monthly visitors): At this stage, you’ll need more robust features to manage higher volumes and multiple channels. Quidget’s Pro plan at $79/month, for example, is designed to meet the needs of growing businesses.
– Large stores (10,000+ monthly visitors): Larger operations require advanced features like detailed analytics, custom integrations, and dedicated support. Quidget’s Pro Plus plan at $210/month supports up to 50,000 AI responses monthly, making it a strong choice for enterprise-level needs.
Aligning your chatbot’s capabilities with your store’s traffic and demands ensures you’re not overpaying – or underprepared.
Ensure Smooth Integration
A chatbot should integrate easily with your existing tools. With 88% of shoppers having interacted with chatbots in the past year, customers expect a seamless experience. Start by checking for pre-built Shopify integrations. For example, Shopify Inbox requires no setup, while tools like Quidget and Tidio offer deeper connections to Shopify order data. If you rely on platforms like Zendesk, HubSpot, or Salesforce, make sure the chatbot supports those integrations. For unique workflows, look for open API access to connect proprietary systems. The goal is to maintain a consistent experience across your tech stack.
Account for Total Costs
Don’t just look at the monthly fee – factor in setup, training, and maintenance costs. While free plans cover basic needs, paid plans (starting around $16–$29/month) often provide better customization options, which can help you capture up to 30% more leads.
Try Before You Buy
Most chatbot platforms offer free trials, giving you the chance to test them with real scenarios. Use this time to set up common customer queries, test handoffs to human agents, and ensure order data flows correctly. By 2025, AI is expected to handle 95% of customer interactions in e-commerce, so choosing a tool that can evolve with your business is a smart move.
Evaluate Support and Reliability
Look into user reviews and ratings to gauge a platform’s reliability. For example, Tidio has a 4.7/5 rating on Shopify and is praised for its responsive support. Also, consider the team behind the tool. Quidget, developed by SupportYourApp with over 14 years of customer service experience, brings industry expertise to its AI solutions. A reliable chatbot should feel like an extension of your customer service team, not a separate entity.
Conclusion
AI chatbots have become a powerful tool for improving customer service and increasing sales in Shopify stores. Many store owners report better conversion rates and stronger customer connections after adding a chatbot to their operations. This makes picking the right chatbot a key decision for your store’s success.
When choosing a chatbot, consider your store’s size and growth needs. For smaller stores, options like Tidio’s free plan or Quidget’s $16/month Starter plan can handle common customer questions effectively. Larger stores, however, may need more advanced features, such as multichannel support and seamless integration with platforms like SMS, Instagram, and Facebook Messenger.
It’s important to look beyond just the monthly subscription cost. Factor in setup, training, and ongoing maintenance to get a full picture of the investment. A bot that integrates well with Shopify, offers smooth handoffs to human agents, and supports multiple channels can make a big difference in both customer satisfaction and sales performance.
Take advantage of free trials to test chatbots in real-world scenarios. Focus on addressing your store’s specific challenges and compare how different solutions perform. By doing this, you’ll be able to find a chatbot that not only enhances customer interactions but also supports your overall business goals.
FAQs
How can AI chatbots help reduce cart abandonment in Shopify stores?
AI chatbots play a key role in cutting down cart abandonment for Shopify stores by tackling customer questions and concerns as they arise. They deliver instant assistance, respond to inquiries, and even suggest tailored product recommendations based on what shoppers are browsing. Plus, they send friendly reminders about items left behind in carts.
By making the shopping process smoother and addressing doubts on the spot, these chatbots help customers feel confident about completing their purchases, leading to fewer abandoned carts.
What should I look for in an AI chatbot for my Shopify store?
When picking an AI chatbot for your Shopify store, prioritize features that align with your specific needs. Choose a tool that offers smooth Shopify integration, automation for repetitive tasks, and customization options to deliver personalized customer interactions.
Ensure the chatbot can handle multilingual conversations, provides reliable data security, and is straightforward to set up and operate. Factor in your store’s size, the complexity of your customer queries, and your overall support demands to select the right solution.
How do AI chatbots help e-commerce stores engage customers and boost sales?
AI chatbots are transforming how e-commerce stores interact with customers by providing instant, tailored assistance. They handle everything from answering questions to suggesting products and guiding users through the checkout process, making shopping more efficient and enjoyable.
By resolving issues on the spot and offering relevant product recommendations, chatbots help reduce cart abandonment and encourage additional purchases. This often translates into higher conversion rates – sometimes increasing by 25% or more. And since they’re available around the clock, customers can always get support whenever they need it.
