Looking for the best AI support tool for your small team in 2025? Quidget and Freshchat AI are two standout options, but they cater to different needs.
- Quidget: Quick to set up with no-code deployment, automates up to 80% of routine queries, supports 45+ languages, and offers flat-rate pricing starting at $16/month. Ideal for small teams prioritizing simplicity and cost savings.
- Freshchat AI: Part of the Freshworks ecosystem, it integrates AI into traditional live chat systems, handles over 50 languages (manual setup required), and offers deep integrations. Pricing starts at $19 per agent/month but can increase with usage.
Quick Comparison
| Feature | Freshchat AI | Quidget |
|---|---|---|
| Setup | Moderate learning curve | No-code, deploy in minutes |
| Language Support | 50+ (manual setup) | 45+ (automatic detection) |
| Pricing | Per-agent fees, starts $19/mo | Flat-rate, starts $16/mo |
| Best For | Teams using Freshworks tools | Small teams seeking simplicity |
Bottom Line: If you need seamless integration with Freshworks or advanced customization, Freshchat might be for you. But for smaller teams looking for an affordable, easy-to-use solution, Quidget is the better choice.
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Feature Comparison: Freshchat AI vs Quidget
Choosing the right AI support platform can make a big difference for small teams managing customer service. Freshchat AI and Quidget each take unique approaches to automating support, catering to different needs and priorities. Freshchat combines AI with live chat systems, while Quidget focuses on simplicity with an AI-first design. Here’s a closer look at what sets them apart.
Freshchat AI Features
Freshchat AI is built around Freddy AI, part of Freshworks’ suite of customer engagement tools. It offers chatbot automation through a visual bot builder, although getting familiar with the interface can take some effort.
Freddy AI helps teams by summarizing conversations, suggesting intents for bot training, and rephrasing content to keep messaging consistent with the brand. It handles a large share of support queries, delivering responses that feel natural and conversational.
The IntelliAssign tool is another key feature, automatically routing conversations to agents based on their skill set and workload. When a human touch is needed, transferring to a live agent is seamless with a single click.
Freshchat integrates with a wide range of platforms, including WhatsApp, Instagram, SMS, Facebook Messenger, Line, and Google Business Messages. This broad coverage ensures consistent support across channels – a priority for the 90% of consumers who expect unified communication experiences across platforms.
The platform also supports multilingual email workflows through its integration with Freshdesk, offering over 50 language options. Teams can create multilingual FAQs, but setting up these features requires additional time and effort.
In contrast, Quidget simplifies things with a no-code approach.
Quidget Features
Quidget is designed for teams that want powerful automation without the hassle of complex setups. Its standout feature is its no-code deployment, allowing teams to get AI agents up and running in minutes.
The AI learns directly from websites, FAQs, and documents, enabling it to handle common inquiries while escalating more complex issues to human agents when needed. Quidget automates up to 80% of routine queries, freeing up team members to focus on higher-value tasks.
With automatic language detection for 45+ languages, Quidget eliminates the need for manual configuration. This saves time for teams serving diverse markets, making it especially appealing for small businesses.
Quidget also ensures smooth collaboration between AI and human agents. Unanswered queries are routed to email or live chat, so no customer is left hanging.
Pre-built templates make it easy to deploy AI for tasks like lead generation, sales, and customer support. The platform integrates with tools like Zendesk, Freshdesk, Slack, WhatsApp, and Calendly. The Calendly integration is particularly useful for sales teams, as the AI can schedule meetings with leads directly during conversations.
As beta tester Daria Leshchenko shared, "I tried it as a beta tester and was amazed at how easy everything is to set up, how quickly it works, and how accurate it handles customer requests".
Feature Comparison Table
Here’s a side-by-side look at how Freshchat AI and Quidget stack up:
| Feature | Freshchat AI | Quidget |
|---|---|---|
| Setup Complexity | Moderate learning curve | No-code; deploy in minutes |
| AI Training Method | Manual intent creation and utterance design | Automatic training from websites and documents |
| Language Support | Supports 50+ languages (manual setup required) | Automatic detection for 45+ languages |
| Human Handoff | One-click transfer to live agents | Email routing and live chat handoff |
| Automation Rate | Handles a large share of routine queries | Automates up to 80% of Tier-1 queries |
| Channel Integration | Integrates with multiple platforms (e.g., WhatsApp, Instagram, SMS) | Works with websites and key apps like WhatsApp, Slack, and Telegram |
| Pricing Model | Per-agent monthly fees | Flat monthly rate based on usage |
| Best For | Teams using the Freshworks ecosystem | Small teams prioritizing speed and simplicity |
The data highlights a key trend: 74% of users now prefer bots over live agents for routine questions. Freshchat shines with its deep integrations and wide channel reach, making it ideal for larger teams or those already using Freshworks tools. On the other hand, Quidget’s quick setup and ease of use are perfect for smaller teams looking to save time and resources.
Setup and Customization
Getting your AI support tool operational quickly can make all the difference for teams juggling customer support. A setup that takes minutes instead of days can significantly impact adoption and efficiency. Let’s break down how the setup and customization process varies between platforms and what that means for small teams.
Freshchat Setup and Customization
Freshchat AI allows for relatively quick configuration, letting teams customize customer responses without too much hassle. That said, the interface might take some time to get used to, and certain features aren’t always intuitive. One notable drawback is the need to configure separate bots for each channel – so if you’re managing support on WhatsApp, your website, and Facebook Messenger, you’ll have to set up and maintain multiple bots.
On the branding side, Freshchat gives you plenty of options to make the chat widget your own. You can adjust colors, add your logo, and even set personalized greetings. It also supports multiple languages, making it easier to connect with customers in their preferred language. A case study from December 2024 highlighted that Freddy AI chatbots handled 30% of repetitive tasks – like delivery status and stock inquiries – leading to a 25% boost in customer satisfaction and resolving 82% of tickets on the first interaction. While the setup process might take some effort, these tools can significantly improve support efficiency once in place.
Quidget No-Code Setup and Branding
Quidget takes a different approach, focusing on speed and simplicity. Its no-code setup gets you up and running in under 10 minutes, with quick brand customization and deployment across your website. Training the AI is as simple as uploading a URL or a knowledge base document – no complex configurations required.
Businesses using Quidget consistently report fast onboarding and smooth customer interactions. Unlike Freshchat, Quidget integrates across multiple channels without requiring separate setups, making it a more straightforward solution for teams managing diverse platforms. Its customization options also allow you to align the AI with your brand effortlessly, earning high marks from users for ease of use. This simplified process reduces the learning curve and ensures you’re ready to handle customer requests almost immediately, saving valuable time for your team.
Integrations and Multichannel Support
For small teams, having tools that integrate well with existing software and support multiple communication channels is a game-changer. It eliminates the hassle of juggling disconnected platforms and ensures a smoother workflow. Let’s dive into how these platforms handle integrations and multichannel capabilities to fit into your current systems.
Freshchat Integrations
Freshchat connects with popular CRM, helpdesk, and e-commerce platforms like Freshdesk, Salesforce, and Shopify. If you’re already using other Freshworks products, such as Freshdesk or Freshsales, Freshchat fits right in, creating a unified system for managing customer interactions. It also supports integrations with tools like HubSpot and Zendesk, keeping your customer data consistent across platforms.
With over 400 available integrations, Freshchat offers plenty of options, though some require an additional subscription to access. On the multichannel side, Freshchat supports customer communication across various digital platforms. However, there are some limitations – its traditional chat is session-based, meaning both the customer and the support team need to stay active to avoid timeouts. Additionally, features like WhatsApp and Facebook Messenger support are only included in the Growth plan.
Quidget Multichannel and API Options
Quidget takes integrations a step further with its extensive API support and multichannel flexibility. It connects seamlessly with essential tools like Zendesk, WhatsApp, Shopify, and Calendly, covering a broad range of needs. With over 6,000 integrations available, Quidget makes it easy to link your entire tech stack.
The platform offers deployment across websites, messaging apps like WhatsApp, Slack, and Telegram, as well as live chat for e-commerce stores, support portals, and internal dashboards. You can embed Quidget’s AI agents on your website or mobile app, or even deploy them as standalone assistants via unique links – no need for separate setups for each channel. These AI agents can handle up to 80% of routine customer questions, freeing up your team to focus on more complex tasks.
Quidget also keeps its pricing straightforward, starting with a free plan and scaling based on your needs. There are no hidden fees for basic integrations or multichannel deployment. Beyond handling basic queries, Quidget’s AI agents are designed for meaningful, context-aware interactions, offering a human-like customer experience without requiring constant human involvement.
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Pricing and Scalability
When choosing an AI support tool, pricing and scalability are often make-or-break factors for small teams. For those working with limited budgets, understanding the actual costs and how they grow with your business is essential. While features and integrations set the foundation, a transparent and predictable pricing model ensures these tools remain practical as your customer interactions increase. Comparing Freshchat AI and Quidget reveals just how much pricing structures can influence your bottom line as your team and needs expand.
Freshchat Pricing Structure
Freshchat uses an agent-based pricing model, which can become costly as your team grows. It offers four main tiers: Free (up to 10 agents), Growth ($19 per agent/month), Pro ($49 per agent/month), and Enterprise ($79 per agent/month), all billed annually. However, AI functionality comes at an extra cost.
The free plan doesn’t include Freshbot sessions. To unlock basic AI features, you’ll need the Growth plan at $19 per agent/month, which includes 500 Freshbot sessions. Beyond that, advanced AI features like Freddy AI Agent cost an additional $100 per 1,000 sessions after the first 500. The Freddy AI Copilot add-on will set you back another $29 per agent/month.
This pricing model can lead to unpredictable monthly expenses as your customer interactions grow. For example, a team of three agents on the Growth plan would pay $57 per month. But if they exceed their session limits, they’d face an extra $100 for every 1,000 sessions.
Quidget Pricing Plans
Quidget takes a different approach with response-based pricing, offering four clear tiers: Free ($0/month), Starter ($16/month), Pro ($79/month), and Enterprise ($210/month), with a 20% discount for annual billing.
– The Free plan includes 10 support responses, 1 AI chatbot, and 1 seat per chatbot – perfect for small teams testing out AI support without a financial commitment.
– The Starter plan, priced at $16/month, comes with 500 support responses, 1 AI chatbot, and 2 seats per chatbot, making it ideal for small businesses beginning their automation journey.
All plans include unlimited hybrid handoffs, ensuring smooth transitions between AI and human agents at no extra cost. There are no hidden fees for basic integrations or multichannel use, and advanced features aren’t restricted to top-tier plans.
"Setting up Quidget was surprisingly quick – it now handles 60% of our first-level responses, slashing wait times and letting our team focus on real customer needs. It’s been a game-changer for us." – Alex, Customer Success Manager at Softorino
Cost Comparison
When you break down what small teams actually get for their money, the differences become clear:
| Feature | Freshchat (Growth Plan) | Quidget (Starter Plan) |
|---|---|---|
| Monthly Cost | $57 for 3 agents | $16 |
| AI Sessions/Responses | 500 sessions (then $100/1,000) | 500 responses included |
| Chatbots Included | 1 Freshbot | 1 AI chatbot |
| Team Seats | 3 agents | 2 seats per chatbot |
| Hybrid Handoff | Limited | Unlimited |
| Advanced AI Features | Requires Pro plan ($147/month) | Included in all plans |
For teams scaling to the Pro level, Quidget offers 10,000 AI responses and 5 AI chatbots at $79/month. In contrast, Freshchat’s Pro plan costs $147/month for three agents, plus additional fees for extra AI sessions.
Quidget stands out with its focus on affordability and accessibility. Small teams benefit from advanced features like multilingual support (45+ languages), integrations, and API access without paying enterprise-level prices. On the other hand, Freshchat locks many of its advanced AI capabilities behind higher-tier plans, making it harder for budget-conscious teams to adopt automation. For small businesses aiming to grow, these pricing differences highlight how much value Quidget can bring to the table.
Use Cases: When to Choose Each Platform
Deciding between Freshchat and Quidget comes down to your team’s priorities. Freshchat supports human-centric workflows enhanced by AI, while Quidget focuses on automating interactions with minimal effort. Based on the earlier feature and pricing comparisons, here’s how each platform fits specific business needs.
Best Use Cases for Freshchat
Freshchat is a solid choice for small businesses with established support systems that rely heavily on human-to-human interaction, complemented by AI for handling simpler inquiries. It’s particularly effective for businesses that need structured, hands-on support.
With its robust integration options, Freshchat is well-suited for teams with mature workflows. For example, e-commerce companies often see measurable benefits – one reported a 30% drop in cart abandonment after deploying AI chatbots. Freshchat excels in managing routine product questions while smoothly transferring more complex issues, like detailed purchase decisions, to human agents. Features like IntelliAssign further enhance efficiency by routing queries to the right team members.
SaaS companies also find value in Freshchat, especially for managing billing questions, technical support, and onboarding. Industries like financial services and education benefit from its structured, human-forward approach. One SaaS provider shared how Freshchat improved their onboarding process, boosting user retention and satisfaction significantly. The platform’s tiered pricing, including a free option with basic chat features, allows businesses to explore its capabilities without committing to higher costs upfront.
"I liked the chat builder orchestration which allows us to create custom bot flow based on the business flow. It captures all customer details and allows us to share FAQs, knowledge base articles, video links, and more. I consider it as one of the most powerful chatbot builders." – Arpit D., Satisfied Freshchat Client
Best Use Cases for Quidget
Quidget is ideal for teams that need quick, automated solutions with minimal setup. As highlighted earlier, it’s designed for small teams that want an AI-first approach without enterprise-level pricing or complexity.
Quidget handles routine queries around the clock in over 45 languages, making it a great option for businesses targeting global markets without the resources for multilingual human support. Its no-code setup allows teams to get up and running fast by pulling from existing content like websites, FAQs, and knowledge bases – perfect for startups and growing businesses.
With plans starting at just $16/month for 500 AI responses, Quidget appeals to budget-conscious teams. It also ensures that when more complicated questions arise, live handoffs are smooth, providing customers with the personal touch they need.
Quidget shines in lead generation and sales automation. Unlike generic AI tools, it responds only based on the specific data it’s trained on, reducing the risk of inaccurate answers. Its analytics dashboard helps teams identify areas where human intervention might be necessary, ensuring quality interactions.
For small teams looking to maximize efficiency and minimize response times, Quidget’s AI-driven model delivers high-quality results at a fraction of the cost of more traditional, human-focused platforms.
Final Recommendation
What to Consider When Choosing
When selecting a solution, think about your team size, budget, and how you plan to manage long-term customer support. For smaller teams, Quidget’s $16/month Starter plan stands out with its no-code setup, offering better affordability and quicker customization compared to Freshchat’s $19 per agent/month pricing.
Quidget excels at managing most Tier-1 queries and ensures smooth AI-to-human transitions, aligning with the preference of 67% of customers who opt for self-service first. If your business operates globally, multilingual support is essential. Quidget supports over 45 languages, enabling you to reach international markets without needing additional multilingual staff – an advantage for smaller teams with limited language resources.
These features reflect Quidget’s thoughtful design for lean operations.
Why Quidget Works Better for Small Teams
Here’s why Quidget is particularly well-suited for smaller teams:
Smaller teams benefit greatly from Quidget’s AI-first approach and affordable flat-rate pricing. With a 4.8/5 rating for ease of use and value, Quidget simplifies support operations while maintaining robust functionality. By automating up to 80% of routine inquiries, your team can focus on resolving more complex customer issues.
Cost efficiency is another major advantage. Unlike Freshchat’s per-agent pricing, Quidget’s flat-rate model scales with your needs. For instance, the Pro plan at $79/month includes 10,000 AI responses and supports up to five AI chatbots. This structure can cut support costs by up to 90%, allowing you to allocate resources to other business priorities.
Speed of implementation is also a game-changer for small teams. Alex, a Customer Success Manager at Softorino, shared:
"Setting up Quidget was surprisingly quick – It now handles 60% of our first-level responses, slashing wait times and letting our team focus on real customer needs. It transformed our support efficiency."
Additionally, Quidget’s accuracy ensures reliable customer interactions. Unlike generic AI tools that might produce inconsistent answers, Quidget relies strictly on the data it’s trained on, delivering consistent, trustworthy responses. For small teams, this reliability is vital for building and maintaining strong customer relationships.
If you’re a small team aiming to balance efficiency with high-quality customer service, Quidget offers an affordable, user-friendly, and powerful AI solution that’s hard to overlook as you plan for 2025.
FAQs
How does language support differ between Freshchat AI and Quidget, and why does it matter for small teams?
Freshchat AI supports 9 languages, including English, German, French, Dutch, Spanish (both EU and LATAM), Portuguese (BR), Swedish, and a few others. This works well for teams operating within a smaller language range, but it might not be enough for businesses catering to a wider audience.
Quidget steps in with support for over 45 languages, making it a better fit for small teams aiming to deliver multilingual support without breaking the bank on expensive enterprise plans. With this extensive language coverage, teams can connect with a broader global audience, offering smoother customer experiences across various regions – all while keeping costs under control.
How does Freshchat AI’s pricing compare to Quidget for small teams looking to scale?
Freshchat AI’s pricing begins at $19 per agent per month, with advanced features available at higher tiers, going up to $69 per agent per month. Although it offers a free plan, many features are reserved for premium levels, which can make it challenging for smaller teams to expand effectively.
Quidget, by comparison, starts with a free plan and offers its Starter plan at just $16 per month, making it a more budget-friendly option. It stands out by including full automation, live fallback, and support for over 45 languages across all plans, without limiting essential features to more expensive tiers. For small teams looking to grow without breaking the bank, Quidget provides a more flexible and scalable solution.
How can small teams choose between Freshchat AI and Quidget for customer support in 2025?
When comparing Freshchat AI and Quidget for customer support, small teams should focus on three main factors: customization, automation, and pricing.
Freshchat delivers solid features but may feel limiting due to fewer customization options, especially in its higher-cost plans. Quidget, by contrast, offers more adaptable AI tools without locking critical features behind premium pricing, allowing teams to shape their support tools to meet specific needs.
For automation, Quidget takes the lead with fully automated workflows, live fallback options, and support for over 45 languages – perfect for teams handling a diverse customer base. Freshchat also includes automation but often requires more manual effort to manage complex setups.
When it comes to pricing, the difference is clear. Quidget’s plans start at $16, offering affordability without sacrificing advanced features. Freshchat, however, can become quite expensive for similar capabilities. For small teams looking to balance cost and functionality, Quidget presents a strong choice.
