Zendesk AI and Quidget are two popular AI tools for improving customer support. Here’s what you need to know:
- Zendesk AI: Designed for large enterprises with complex workflows. Automates 39% of inquiries, reduces manual triage by 92%, and offers advanced analytics. Pricing starts at $115/agent/month. Setup takes 4–8 weeks and requires configuration.
- Quidget: Suited for small to mid-sized businesses, especially in e-commerce. Handles up to 80% of routine queries, supports 45+ languages, and offers a no-code setup. Pricing starts at $16/month with quick deployment.
Quick Comparison:
| Feature | Zendesk AI | Quidget |
|---|---|---|
| Setup Time | 4–8 weeks | Quick (minutes) |
| Automation Rate | 39% | Up to 80% |
| Language Support | Basic | 45+ languages |
| Pricing | From $115/agent/month | From $16/month |
| Best For | Large enterprises | Small to mid-sized businesses |
Key Takeaway: Zendesk AI is ideal for enterprises needing advanced features and integrations, while Quidget offers a budget-friendly, easy-to-use solution for smaller teams. Choose based on your business size, budget, and support needs.
Zendesk AI Demo: How to Automate Your Customer Support with Smart Bots & Machine Learning
1. Zendesk AI Overview
Zendesk AI leverages billions of customer service interactions to offer AI-powered bots and an agent copilot, making customer inquiry management more efficient.
The platform achieves impressive results: 39% of inquiries resolved automatically, 74% faster first reply times, 92% one-touch resolution rate, 92% reduction in manual triage, and an 11% decrease in email handling time.
Zendesk’s pricing is tailored for businesses of all sizes. The Suite Professional plan is priced at $115 per agent per month (annual billing) or $149 per agent per month (monthly billing). For more advanced needs, the Suite Enterprise plan costs $169 per agent per month (annual billing) or $219 per agent per month (monthly billing). Additional features like the Advanced AI add-on and Advanced Data Privacy and Protection add-on are available for $50 per agent per month each .
These tools translate into measurable business improvements. For example, Grove Collaborative saw better self-service success rates by using AI-powered article suggestions while customers waited for human assistance.
"Having that ability to present those self-service options has increased customer engagement with our help center and given us a much better idea of what people are searching for and what types of information are actually needed there."
This impact resonates across organizations, as highlighted by Raz Razaq, Head of Customer Contact Experience Technology:
"Our successful experience with Zendesk AI has given artificial intelligence credibility across all of our business. For many of us, it’s the first AI tool that lived up to the hype and actually delivered."
Key Features of Zendesk AI:
- AI-powered bots for round-the-clock customer support
- Agent copilot offering contextual assistance
- Workflow automation tools to streamline processes
- Performance analytics dashboards for tracking success
- CRM system integration for seamless connectivity
- Preset conversation tones (Professional, Friendly), though customization is limited
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2. Quidget – AI Agent Builder for Customer Support & Sales
Quidget, developed by SupportYourApp, offers a platform for building AI agents tailored to handle both customer support and sales tasks. With over 14 years of experience in customer support, SupportYourApp brings a wealth of expertise to this tool.
Key Features of the Platform:
- AI agents capable of addressing up to 80% of routine customer queries
- Support for over 45 languages, catering to global markets
- A no-code builder for easy AI agent creation and deployment
- A Live Chat + AI handoff system to ensure smooth transitions to human support
- A web crawler that trains the AI using your website’s content
Pricing Plans
Quidget’s pricing is structured to accommodate businesses of all sizes:
| Plan | Monthly Cost | AI Responses | AI Chatbots | Key Features |
|---|---|---|---|---|
| Starter | $16 | 500 | 1 | Basic integrations, Multi-language support |
| Pro | $79 | 10,000 | 5 | API access, Advanced analytics |
| Enterprise | $210 | 50,000 | 50 | Custom branding, Priority support |
Integrations and Customization
Quidget supports a variety of integrations to enhance its capabilities:
- Communication Channels: WhatsApp, Slack, Telegram, Viber
- Business Tools: Zendesk, Calendly, OpenAI
- Custom Solutions: API access available in Pro and Enterprise plans
These integrations allow businesses to create tailored solutions for various departments. Quidget also includes customizable templates for lead generation and customer service, making it easier to align with your specific workflows and branding.
"What’s great is that business users can handle this without needing to design complex flowcharts or decision logic." – Matthias Goehler, CTO for EMEA at Zendesk
For those seeking advanced options, Quidget offers:
- Customizable widget designs
- Branding removal (available in the Enterprise plan)
- Advanced lead-generation tools with CRM synchronization
- API access for highly tailored integrations
Whether you’re a small business or a large enterprise, Quidget provides the tools to streamline customer interactions and boost efficiency.
What Works and What Doesn’t
Here’s a breakdown of how Zendesk AI and Quidget stack up in different areas:
| Aspect | Zendesk AI | Quidget |
|---|---|---|
| Performance Metrics | • 92% reduction in manual triage • 74% decrease in first reply time • 39% automated resolution rate |
• 42% decrease in first response time • 10% increase in CSAT • Up to 80% automation of routine queries |
| Strengths | • Broad customer service platform • Advanced workflow automation • Built-in agent support tools • Detailed analytics |
• Tailored for e-commerce • Easy-to-use no-code builder • Supports 45+ languages • Flexible deployment |
| Limitations | • Higher cost per agent • Extra fees for advanced AI features • More challenging to set up |
• Starter plan capped at 500 AI responses • Fewer third-party integrations • Features still developing |
| Best Suited For | • Large enterprises • Teams with complex workflows • Businesses needing all-in-one support |
• Small to mid-sized businesses • E-commerce brands • Teams needing quick setup |
These comparisons highlight where each tool shines and where they might fall short.
Real-World Impact
Zendesk AI has delivered strong results, particularly in enterprise settings. Raz Razaq, Head of Customer Contact Experience Technology, shared:
"Our successful experience with Zendesk AI has given artificial intelligence credibility across all of our business. For many of us, it’s the first AI tool that lived up to the hype and actually delivered" .
For e-commerce, Quidget has proven effective in maintaining brand tone while automating support. Myrte Roelofsen from Vitaminestore explained:
"Vicky naturally excels in her empathy and how consistently she provides answers. As she becomes more familiar with our processes and gains access to richer information, the quality of her answers continues to improve" .
These outcomes also shape decisions around budget and system compatibility.
Cost Considerations
Zendesk AI comes at a higher price point, reflecting its broader feature set. Quidget, starting at $16/month, is more budget-friendly for small businesses but may require upgrades as needs grow.
Integration Capabilities
Zendesk AI integrates seamlessly with many business systems, offering deeper connectivity. Quidget, while offering fewer integrations, focuses on quick and easy deployment.
"Zendesk AI has changed the way we speak to our customers, because now we can actually match their tone in conversation, whether they like to have fun using emojis or prefer the conversation to be more formal."
– Stacey Zavattiero, Customer Experience Manager
Making Your Choice
Now that we’ve covered performance differences, let’s figure out which platform best suits your business.
Should you go with Zendesk AI or Quidget? It depends on your business size and specific needs.
For Enterprise & Large Organizations
Zendesk AI is a great fit if you:
- Need advanced workflow automation for managing large teams
- Want powerful AI tools for handling complex support tasks
- Require seamless integration with enterprise-level systems
Here’s an example: Unity automated 8,000 tickets with Zendesk AI, saving $1.3 million while maintaining top-notch service quality .
For Small to Mid-Sized Businesses
Quidget might be your go-to if you:
- Want a quick setup without technical hassle
- Need an affordable AI solution starting at $16/month
- Focus on e-commerce customer support
- Require support in over 45 languages
| Business Need | Best Choice | Why |
|---|---|---|
| Support Operations | Zendesk AI | Advanced automation, analytics, agent tools |
| E-commerce | Quidget | Tailored features, auto-pilot agents |
| Cost-Efficiency | Quidget | Lower starting cost, flexible scaling |
These comparisons highlight how performance metrics and user demands guide your decision.
Both platforms are scalable, but Zendesk AI stands out for its real-time insights, making it ideal for larger operations. For instance, companies like Esusu have used Zendesk AI to streamline processes during periods of growth .
"Our successful experience with Zendesk AI has given artificial intelligence credibility across all of our business. For many of us, it’s the first AI tool that lived up to the hype and actually delivered" .
