Facebook

Complete Guide: Integrating Quidget with Facebook

Follow these step-by-step guidelines to integrate Quidget with Facebook so you can automatically manage Messenger conversations, respond to FAQs, and smoothly hand off chats to human agents; this guide covers setup and testing.

Step 1: Sign Up or Log In to Facebook

• Visit facebook.com
• Log in if you already have an account, or click “Create new account” to create a new one.
• If you don’t have one yet, create a Facebook Business Account to enable Messenger integration.

Step 2: Go to your Quidget Settings:

• Navigate to Integrations → Facebook Messenger → Click Connect
• Open the Description tab and click ‘Connect Facebook Messenger‘

• In the Description tab, click Connect Facebook Messenger‘.
• When prompted, confirm that you want to use Quidget with your Facebook Business account.

Step 3: Verify Facebook Integration Status in Quidget

• Return to Integrations.
• Check the Facebook Messenger connection’s status; it should indicate “Connected”.

Step 4: Test Your Integration

• Send a message to your connected Facebook Business Page via Messenger.
• Within a few moments, you’ll receive a response from your Quidget AI assistant.
• Continue chatting to test different queries.
• To switch to a human operator, simply type “connect to human.”

⚠️ Important note:

• Quidget responds to messages only after sending a greeting from the bot, it doesn’t see messages before the greeting
• Quidget currently doesn’t process or analyze attachments in Facebook messages.

🎉 Congratulations!

Your Quidget – Facebook integration is now successfully configured and operational, streamlining your workflow effortlessly.

❌ How to remove Quidget integration from Facebook Messenger

If you no longer wish to use Quidget with Facebook Messenger, please follow these steps:

Step 1: Go to your Quidget Settings:

• Navigate to Integrations → Facebook Messenger.
• Open the Description tab and click ‘Delete this channel‘

Step 2: Confirm that you want to disable integration with Facebook

• Click Delete channel again

Congratulations!

Your Quidget Facebook Messenger integration is now successfully deleted

Instagram

Complete Guide: Integrating Quidget with Instagram

Follow this guide step-by-step to set up integration between Quidget and Instagram, enabling automated actions based on user interactions with your Quidget bot.

Step 1: Sign Up or Log In to Instagram

• Visit instagram.com
• Log in if you already have an account, or click “Sign Up” to create a new one.

Step 2: Go to your Quidget Settings:

• Navigate to Integrations → Instagram → Click Connect
• Open the Description tab and click ‘Connect Instagram’

• Open the Credentials tab and click ‘Connect Instagram’ and confirm your action
• In the window that opens, confirm that you want to use Quidget with this Instagram account.

Step 3: Verify Instagram Integration Status in Quidget

• Return to Integrations
• Check the Instagram connection’s status; it should indicate “Connected”.

Step 4: Test Your Integration

• Send your question via Instagram Direct to the user you connected to Quidget.
• In a few minutes, you will receive an excellent response from our Quidget AI.
• You will find the answer in the new messages on your Instagram account from which you sent the question.
• Responses from the AI bot will continue if you reply to its messages.
• If you want to switch to communicating with a human, write ‘connect to human’ and the system will transfer the user to a human operator.

⚠️ Important note:

• Quidget responds to messages only after sending a greeting from the bot, it doesn’t see messages before the greeting
• The AI assistant Quidget doesn’t process or analyze attachments to Instagram messages.

🎉 Congratulations!

Your Quidget – Instagram integration is now successfully configured and operational, streamlining your workflow effortlessly.

❌ How to remove Quidget integration from Instagram

If you no longer wish to use Quidget with Instagram, please follow these steps:

Step 1: Go to your Quidget Settings:

• Navigate to Integrations → Instagram.
• Open the Description tab and click ‘Delete this channel‘

Step 2: Confirm that you want to disable integration with Instagram

• Click Delete channel again

Congratulations!

Your Quidget Instagram integration is now successfully deleted

Email

Complete Guide: Integrating Quidget with Gmail

Follow this guide step-by-step to set up integration between Quidget and Gmail, enabling automated actions based on user interactions with your Quidget bot.

Here’s a step-by-step guide on how to connect Quidget to Gmail:

1. Visit Workspace.google.com.
2. Sign in if you already have an account, or click “Create an account” to create a new one.
   

3. Go to your Quidget Dashboard:

• Navigate to: Integrations → Gmail → Click Connect
• Open the Description tab and click ‘Connect with Google’

4. In the window that opens, Sign in with Gmail with which one do you want to use with Quidget
5. Verify Integration Status in Quidget

• Return to Integrations
• Check the Email connection’s status; it should indicate “Connected”.

6. Test Your Integration

• Send your question by email to the email address you have connected to Quidget
• In a few minutes, you will receive an excellent response from our Quidget AI
• You will find the answer in the inbox of the email address from which you sent the question
• Responses from the AI bot will continue if you reply to its messages.
• If you want to switch to communicating with a human, write ‘connect to human’ and the system will transfer the user to a human operator.
  
  

⚠️ Important note:

• The AI assistant Quidget doesn’t yet read or analyze attachments to emails.
• One thread per user is implemented. A user cannot have multiple threads with an AI assistant.

🎉 Congratulations!

Your Quidget – Email integration is now successfully configured and operational, streamlining your workflow effortlessly.

Zapier

Complete Guide: Integrating Quidget with Zapier

Follow this guide step-by-step to set up integration between Quidget and Zapier, enabling automated actions based on user interactions with your Quidget bot.

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Step 1: Sign Up or Log In to Zapier

• Visit Zapier.com.
• Sign in if you already have an account, or click “Sign Up” to create a new one.

Step 2: Connect Quidget with Zapier

• From your Zapier Dashboard, navigate to: App Connections → Add Connection.

• Type or select Quidget, then click “Add Connection”.

Step 3: Enter Quidget API Key

• A pop-up will appear, requesting your API Key.

• Open a new tab and go to your Quidget Dashboard.
• Navigate to: Integrations → Zapier → Connect
• Open Description tab and click ‘Connect Zapier’

• Open the Credentials tab and copy your provided API Key.

• Return to Zapier, paste the API Key into the field provided, and click “Connect”.

Step 4: Create a Zap

• On your Zapier Dashboard, click: Create → Zap.

Step 5: Configure Your Trigger (Quidget)

• Click the Trigger area to select your app.
• Choose Quidget from the pop-up menu.

• Select trigger event: New Contact.

• Select Account.
• Click “Test Trigger” to ensure it’s working correctly.

Step 6: Set Up Action Step (Example: Google Sheets)

• Click the next step (Action) and select Google Sheets.
• Choose “Create Spreadsheet Row” as your action event.
• Log in to your Google Sheets account when prompted.

Step 7: Prepare Your Google Sheet

• Before proceeding, prepare a Google Sheet.
• Clearly label columns to receive data. For instance: Name, Email.

Step 8: Map Quidget Data to Google Sheets

• Zapier will automatically fetch available Quidget fields.
• Click into each Google Sheets column field.
• Type / to quickly view and select data fields provided by Quidget.

• Map these fields to the corresponding Google Sheet columns.

Step 9: Test Your Integration

• Click “Test” to validate your integration.
• Zapier will automatically send test data to your Google Sheet.
• Verify your Google Sheet updates immediately with sample data.

🔖 Quick Tip: Double-check your Google Sheet to ensure data aligns correctly with your columns.

Step 10: Publish Your Zap

• Once testing succeeds, click “Publish”.
• You’ll see a confirmation message. Click “Go to Home” to return to the dashboard.
• In your Zapier dashboard sidebar, select “Zaps”.
• Ensure your new Zap shows as active and ready.

Step 11: Verify Integration Status in Quidget

• Return to Quidget Dashboard → Integrations → Zapier → Zaps.
• Check the Zap connection’s status; it should indicate “Active”.

Step 12: Integrate Zap into Your Quidget Flow

• Open Quidget’s Flow Editor.
• Select “Add Node”, then choose Zapier.

• From the dropdown, select your Zap trigger.
• Insert this node at the appropriate place in your workflow (e.g., after a form node).

Step 13: Perform Final Live Test

• Interact with your Quidget bot live (e.g., submit a form, send a message).
• Zapier should automatically trigger and update your Google Sheet with real data.
• Return to your Google Sheet once again.
• Ensure data entries populate automatically and accurately each time the trigger activates.

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🎉 Congratulations!

Your Quidget-Zapier integration is now successfully configured and operational, streamlining your workflow effortlessly.

🔖 Quick Tip: Periodically monitor your Zapier and Quidget dashboards to ensure your integration remains active and functional.

Telegram

Connecting Telegram

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Here’s a detailed instruction on how to connect Telegram to Quidget:

1. Open BotFather (or find @BotFather using Telegram search)
2. Initiate a conversation with the bot by typing /start – you will see a list of all possible bot commands

• Then type /newbot (the bot will provide you clear further instructions)
• Create a name for your bot
• Create a username (address) for your bot

3. Copy the Token for your Quidget integration

4. Paste it to the Token field in Quidget integration interface

Check out our video tutorial here.

Viber

Connecting Viber

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Here’s a detailed instruction on how to connect Viber to Quidget:

1. Go to partners.viber.com site and log in or create an account for your future bot

2. Click “Create Bot Account”
3. Fill all the important fields and press “Create” at the end of the list

4. Copy the generated private Token

5. Paste it to the Token field

WhatsApp

Connecting WhatsApp

Connecting Quidget to WhatsApp allows your AI chatbot to communicate with users directly, automating responses and improving customer support. This guide will take you through the steps required to integrate Quidget with WhatsApp using Twilio.

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Before You Start

• The WhatsApp phone number used for integration can only be used by the chatbot and cannot be used simultaneously on a personal or business WhatsApp account. If you attempt to use the number in WhatsApp or WhatsApp Business, you will need to remove it from those applications first.
• If you are already using the number on WhatsApp, you must delete your WhatsApp account first.

If You Previously Used WhatsApp with Meta Developer for Business

If your number was used with WhatsApp through Meta Developer, you need to disable two-step verification:

1. Log into your WhatsApp Business Account on the Meta Developer platform.
2. Select the phone number you want to integrate.
3. Navigate to Settings > Two-step Verification.
4. Turn off Two-step Verification

Step 1: Set Up a Twilio Account

1. Go to twilio.com and sign up or log in.
2. During setup, select WhatsApp as your main product.
3. Follow the on-screen instructions to complete your account setup.

Step 2: Get a Twilio Phone Number

1. In your Twilio console, navigate to the Phone Numbers section.
2. You can Get a trial phone number or Use the default Twilio number you provided when you signed up.
3. Select a number that supports WhatsApp.

Step 3: Register on WhatsApp using Self Sign-up

To ensure that you always have the latest information on how to register WhatsApp with Twilio correctly, follow their instructions:

• https://www.twilio.com/docs/whatsapp/self-sign-up#before-you-get-started

Step 4: Connect Twilio to Quidget

1. Log in to your Quidget account.
2. Navigate to Integrations > Channels.
3. Click Connect on the WhatsApp integration card.
4. Enter the following Twilio details:
   • Account SID
   • Auth Token
   • Twilio Phone Number 
5. Save your settings.

Step 5: Configure Webhooks for Incoming Messages

1. Copy the Webhook URL from your WhatsApp integration in the Quidget interface. Copy the Webhook URL from your WhatsApp integration in the Quidget interface. Copy the Webhook URL from your WhatsApp integration in the Quidget interface.
   
   
2. Go to your Twilio > WhatsApp Senders.
3. Select the number with which the integration was created.
4. Click Edit Sender.
5. Scroll down to the Endpoint configuration settings.
6. You don’t have to choose anything in the Messaging service (you can leave None).
7. Go to the Webhook URL for incoming messages option.
8. Enter your Quidget Webhook URL (this allows Twilio to send incoming WhatsApp messages to Quidget).
9. Set the Webhook method for incoming messages URL to POST.
   
10. Save the changes.

Step 6: Verify the Connection & Test

1. Go to Quidget App.
2. Go to the Share page and click the Settings button on the top right.
3. Activate the Show channels switch and Save.
4. Tap on the WhatsApp channel > You will be taken to your app.
   
5. To start a conversation with the bot, send /start.
6. If the chatbot replies correctly, your integration is working!

Please check out our video tutorial here.

Slack

Connecting Slack

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Here’s a detailed instruction on how to connect Slack to Quidget:

1. Open Slack API website and log in or create a new account for your Slack bot

2. Click on Your apps in the header

3. Click on Create an App

4. Choose the option “From scratch”

5. Create a Name for your app
6. Pick a workspace to develop your app

7. Click Create App

8. Go to the OAuth & Permissions section on the sidebar menu
9. Scroll down to “Scopes” and add the following scopes to “Bot Token Scopes” using the Add an OAuth Scope (11) button
   • app_mentions:read
   • chat:write
   • commands
   • files:read
   • files:write
   • im:history
   • im:read
   • im:write
   • reactions:read
   • reactions:write
   • users.profile:read
   • users:read
   • mpim:read
10. Also add the following scopes to “User Token Scopes” using the Add an OAuth Scope (11) button
    • im:history
    • im:read
    • im:write

12. On the OAuth & Permissions page on the sidebar menu, click on the Install to Workspace button

13. On the page that opens, grant all necessary permissions by clicking the Allow button

14. Copy the Bot User OAuth Token and paste it to the corresponding field on the Quidget integration interface

15. Copy the Signing Secret from the “App Credentials” (in Basic Information, on the sidebar menu) and paste it to the corresponding field on the Quidget integration interface

16. Fill the rest of the bot integration fields with the data, acquired on the previous steps

17. Copy the Webhook URL of the Slack integration

18. Go to the Interactivity & Shortcuts section on the sidebar menu
19. Turn “Interactivity” On
20. In the Request URL field, paste a copied Webhook URL from the Quidget integration interface
21. Click on Save Changes

22. Go to the Event Subscriptions section on the sidebar menu
23. Turn “Enable Events” On
24. In the Request URL field, paste a copied Webhook URL from the Quidget integration interface

25. Scroll down to “Subscribe to bot events”
26. Use the “Add Bot User Event” button to add the following events
    • member_left_channel
    • message.im
    • reaction_added
    • reaction_removed
    • app_home_opened
27. Click on Save Changes

28. Go to the Install App section on the sidebar menu and click on the Reinstall to Workspace button

29. On the page that opens, grant all necessary permissions by clicking the Allow button

30. Go to the App Home section on the sidebar menu, scroll down to the “Show Tabs” section, and activate the “Allow users to send Slash commands and messages from the messages tab” checkbox

OpenAI

OpenAI Setup

Connecting OpenAI

Here’s a detailed instruction on how to connect OpenAI to Quidget:

1. Open platform.openai.com/api-keys website and log in or create a new account for your OpenAI bot

2. On the API keys section click the “Create new secret key” button

3. Create a Name of your new Secret key and click the “Create secret key” button

4. Click the “Copy” button to save the generated API secret key
5. Click the “Done” button

6. Go to the Quidget, to Connecting OpenAI interface, and paste the copied API key

7. Go to the Settings section, to the Organization subsection
8. Copy Organization ID

10. Go to the Flow and create a new Node with the “Message” action
11. Under the typing field activate the “Use AI” checkbox

AI Assistants setup

Assistants offer users a range of functionalities, including answering questions, providing information, setting reminders, managing schedules, and performing various tasks through voice or text commands. They can help with decision-making, provide recommendations, and assist in navigating technology and services. Essentially, they streamline interactions with technology and enhance productivity by efficiently handling routine or complex tasks.

Creating OpenAI Assistant

You can create your own personal assistant and customize it to your specific needs. You can do this either directly in your OpenAI platform account or through the OpenAI integration in Quidget.

Through the OpenAI platform

1. Log in to your account platform.openai.com 
2. Go to the Assistants tab and create a new one with the parameters you need filled in 
3. Go to the OpenAI Quidget Integration on the Assistants tab and select the one you need 

Through integration into Quidget

1. Go to the Assistants tab 
2. Click the “New Assistant” button 
3. In the window that opens, enter all the parameters of the Assistant you need and close the window by clicking the side of the window (the newly created Assistant will already be in your list of Assistants)