Changelog

You asked — we built it. Quidget now supports integration with Freshdesk!

• Automatically create tickets in Freshdesk with customer name, email, and full conversation log
• Ensure agents have all the context for smoother handoffs
• Wider property mapping is possible via Freshdesk API
  

📚 Setup Guide

See it in action

Why it matters:
When a bot can’t solve an issue, the handoff shouldn’t feel like starting over. With this integration, everything your customer has already said is passed straight to your support team – no lost context, no repeated questions. Just smoother support, end to end.

New users now get a friendly little celebration when they log in for the first time 🎉

Why it matters: First impressions matter. We want you to feel excited and welcomed!

 Inbox Filters for “Resolved” and “All Conversations”
 Now you can filter conversations by:

•  Resolution type: Resolved by AI or by a human
•  Sentiment: Positive / Neutral / Negative

Why it matters: Want to see how your AI is doing or spot tricky conversations fast? These filters give you a crystal-clear view, so you can celebrate the wins and catch the rough spots early.

We’ve added a shiny new button Try Your AI Agent: in the expanded sidebar that takes you straight to Your Chat Page.

Why it matters: Testing your bot shouldn’t be hidden. This makes it super easy to jump in, see your agent in action, and share it — no clicks wasted.

You can now connect Quidget with Freshchat and manage all your chats in one familiar place.
Set it up here → Freshchat + Quidget

Why it matters: You get to keep using the tools you already love while still powering them with your AI agent.

Email Handling: Fixed an issue where emails with dots (e.g.  mopet.zimba@gmail.com) were being modified on sign-up. Your email stays exactly as you typed it.

Web Chat Embed UI: Resolved padding issues in the embedded web chat version.