Documentation

Connecting CoSupport

Here’s a detailed instruction on how to connect CoSupport to Quidget:

  1. After registering on the quidget.ai, go to the "Settings" section of the bot. Proceed to the "Integrations" tab and click the "Connect" button for the CoSupport integration.
  2. In the pop-up that appears, click the "Connect" button. You can also change the integration password if you wish

  1. Once the integration is connected, click the "Settings" button for it and go to the "Knowledge Base" tab.
  2. Create a "New Project" to continue configuring the integration further

  1. After choosing the project name, click the "Create" button
  2. Once the project is created, you can add document(s) to it to train the system with your information. Click on the File icon and Enter the Document name and Text for training AI. You can also upload a prepared file with the data you need (supported formats: *.txt, *.docx, *.xlsx, *.csv)

  1. After making all the necessary changes, save them by clicking the "Save changes" button.
  2. Next, you need to go to the Flow section and create a new Node by selecting the CoSupport Action.
  3. Choose the project you require (there may be several), and the Node to which the flow bot will proceed after the interaction with CoSupport ends. Set "Timeout" to 0, and leave "Go to node" blank

  1. For the integration to function properly, it is necessary to create an additional starting node to prepare a question for the AI. The "Timeout" should be set to 0, and the "Go to node" action should lead to a node with a CoSupport action

  1. After completing the CoSupport AI integration setup, you can test its functionality by launching the corresponding Node in the Live Chat preview