Changelog

You can now add Articles directly in Training. Write your own help content, guides, or notes to make your bot even smarter.

What you can do:

• Create custom articles without uploading documents
• Add step-by-step guides, instructions, or explanations in plain text
• Update content instantly when processes or policies change
• Combine articles with other sources for a complete knowledge base

Why it matters:

• Flexibility — capture unique knowledge that isn’t stored anywhere else
• Instant updates — edit and refine content anytime without re-uploads
• Better answers — give your bot clear, structured information to use
• Smarter AI — improve training quality with precise, tailored content

Now you can show or hide the attachment icon in chat.

What you can do:

• Turn off file sending if it’s not needed
• Keep the chat window clean and simple
• Turn it on when you want users to share files

Why it matters:

• The chat looks neater
• Easier to use on mobile
• You decide what options users have

The embedded chat now supports a cleaner layout option.

What you can do:

• Place user messages on the right and AI replies on the left
• Keep messages centered and limited in width for a balanced look

Why it matters:

• The chat looks modern and familiar
• Easier to follow the conversation
• A cleaner layout that feels natural

We’ve made popup messages easier to use.

What you can do:

• On mobile: popup messages are hidden (no clutter)
• On tablets: messages always show with a bigger close button
• On desktop: messages show only on hover
• Admins can decide whether to display them at all

Why it matters:

• Smoother mobile experience
• Close button is larger and easier to tap
• You get more control over how popups appear

Managing your knowledge base is now simpler than ever. With the new Folders feature in Training, you can keep your sources neatly organized and easy to access.

What you can do:

• Group documents, articles, URLs, and FAQs into dedicated folders
• Quickly find the right material using search and filters
• Add new sources directly into a chosen folder with just one click
• Keep everything tidy even with hundreds of training sources

Why it matters:

• Organized knowledge base — navigate large amounts of content effortlessly
• Smarter workflows — focus training on exactly the sources you need
• Save time — reduce clutter and locate sources instantly
• Clarity and control — always know where your data lives and how it’s structured