Changelog

Fixed a bug where bot changes (name, logo, or “require email” setting) would reset AI & Automation settings.

• No Auto-Closing Tickets: When a user starts a new chat, existing tickets in Zendesk and Freshdesk will no longer auto-close.
• Clear Chat Closure Notification: When a user ends a chat, the ticket will now show: “Chat closed by user via Quidget.”
• Response Limit Banner: A dashboard banner now alerts users when their response limit has been reached.
• Billing Clarification: Added a label to make it clear that billing applies only to the admin’s personal account, not their bots.
• Response Usage Widget: Admins can now see a read-only response usage widget in the sidebar.

You can now create and use Flexible Forms to collect user info like name, email, or phone — and plug that data directly into your chatbot flows. Design custom forms, save them, and drop them into any part of your flow using the Flow Builder. A simple way to gather and use inputs without extra tools.

Why it matters: Flexible Forms make it easy to collect and use user data directly within your chatbot — no need for external tools or workarounds.

This helps you:

• Personalize conversations based on user input
• Qualify leads by collecting key details early
• Automate follow-ups using captured data
• Improve support by gathering context up front

It’s a simple feature that unlocks more powerful, dynamic flows — all inside one tool.

 Now you can filter and export chats by time range:

• Today
• Yesterday
• Last Week
• This Month
• Last 30 Days
• Custom date range

Why it matters: Easier to review recent activity, find specific chats, and analyze trends over time — especially helpful for support reviews and training improvements.

You can now require users to provide their email before starting a chat.

• New checkbox in Appearence tab → Chat → Require email before starting chat
• And in the backed magic will happen auto-create email request will be enabled

Why it matters:
Collecting emails upfront helps you follow up, support better, and avoid anonymous chat drops. Also perfect for Leadgen flows.