Changelog

We’ve launched a completely new billing model in Quidget.

Instead of paying fixed monthly subscription fees, you now pay only for conversations successfully resolved by AI.

No charges for failed answers.
No charges for test chats.
No charges for customer-requested human handoffs.

What you can do:

• Start using Quidget with minimal upfront cost
• Pay only for successful AI resolutions
• Scale usage based on your actual business needs
• Try integrations, flows, and channels without committing to large subscriptions
• Monitor costs more transparently as your usage grows

Why it matters:

• Makes AI support more affordable and accessible
• Removes the risk of paying for unused capacity
• Aligns pricing with real business value
• Gives teams flexibility to experiment and scale gradually
• Allows smaller teams to launch AI support without heavy upfront investment

We’ve significantly improved the Flow Builder to make working with bot logic simpler and more intuitive.

What you can do:

• Navigate flows more easily with the new flow map
• Build and edit scenarios in a cleaner, more user-friendly interface
• Work with complex flows in a more structured way

Why it matters:

• Simplifies managing large and complex flows
• Helps you understand bot logic at a glance
• Speeds up building and updating your flows

Quidget now runs on a new application, bringing a more modern, stable, and responsive experience across the platform.

What you can do:

• Experience faster and smoother performance in daily workflows
• Work with a more stable and reliable system
• Benefit from improved scalability as your usage grows

Why it matters:

• Makes the platform feel faster and more consistent
• Reduces issues during peak usage
• Lays the foundation for future improvements

Quidget now supports the latest OpenAI capabilities.

What you can do:

• Use Response API
• Access GPT-5 for advanced use cases
• Manage assistant threads and external chats

Why it matters:

• Improves response quality and reasoning
• Enables more advanced AI workflows
• Provides better control over conversations

You can now track how users navigate your website before and during conversations.

What you can do:

• See the Entry URL (first page visited)
• Track current URLs as users browse
• Access activity data in Web Chat (v2) conversations

Why it matters:

• Provides better context for each conversation
• Helps understand user behavior
• Improves personalization and support quality