Changelog

Chat management is now more flexible and organized.

What you can do:

• Filter conversations by channel

Why it matters:

• Makes it easier to navigate chats
• Improves efficiency for support teams

Your dashboard now provides deeper insights into user interactions and knowledge gaps.

What you can do:

• View the most asked questions
• Track unanswered questions
• Access a dedicated “Unanswered Questions” page with a data table

Why it matters:

• Helps identify missing knowledge in your bot
• Improves answer quality and coverage
• Enables data-driven optimization

Your bot can now send photos in chat

What you can do:

• Your assistant can include photos in its replies (inline thumbnails)
• Tap or click images to open full-size
• Add captions or alt text for each image
• Images are saved in the chat transcript for later review

Why it matters:

• Visual answers make explanations clearer
• Speeds up support and reduces back-and-forth
• Increases user engagement and trust

You can now add Articles directly in Training. Write your own help content, guides, or notes to make your bot even smarter.

What you can do:

• Create custom articles without uploading documents
• Add step-by-step guides, instructions, or explanations in plain text
• Update content instantly when processes or policies change
• Combine articles with other sources for a complete knowledge base

Why it matters:

• Flexibility — capture unique knowledge that isn’t stored anywhere else
• Instant updates — edit and refine content anytime without re-uploads
• Better answers — give your bot clear, structured information to use
• Smarter AI — improve training quality with precise, tailored content

Now you can show or hide the attachment icon in chat.

What you can do:

• Turn off file sending if it’s not needed
• Keep the chat window clean and simple
• Turn it on when you want users to share files

Why it matters:

• The chat looks neater
• Easier to use on mobile
• You decide what options users have