Changelog

You can now install Quidget directly on your WordPress site!

•  Wordpress plugin Quidget – AI Chatbot & Live Chat
• To support you even more How to install Quidget on WordPress

Why it matters: Easier and faster setup for thousands of sites — no code needed. Just install and start chatting.

We’ve updated the Billing & Plan page to make it easier to understand your current plan, track limits, and upgrade when you’re ready.

What’s new:

— Clear separation between Plans and Billing & Limits
— Simplified view based on your current plan
— Easier to downgrade, upgrade, or cancel subscriptions
— Direct Stripe access for invoices and payments
— Usage limits now update based on selected bot

Why it matters:
Now it’s easier to see what’s included in your plan, what you’re using, and how to manage it without confusion. Less digging — more clarity.ses – access to real conversations is gold. With smarter export and delete options, you can now clean, analyze, and iterate faster without digging through chats one by one.

Managing conversations just got easier — whether you want to clean up your inbox or dig into your data, we’ve added more control across the board:

Inbox-wide actions

From the inbox dropdown menu:

• Export all chats as a CSV file
• Delete all chats (with a confirmation popup showing the total number of chats)

Filtered or searched results

When you’re looking at filtered chats or search results:

• Instantly export or delete just those results — no dropdown clicks required
• Confirmation modal appears before any deletions

Manual multi-select with checkboxes

• Hover over a chat to reveal a checkbox
• Select one, and the interface switches to multi-select mode
• Use the toolbar to Export or Delete just those selected chats
• We don’t offer a “Select All” — so every selection is intentional
• Filters and searches stick around while you’re selecting, but if you adjust them mid-selection, your current choices will reset

Export a single chat
Need just one conversation? You can now export it directly from the chat dropdown (Delete was already there)

Why it matters:
Whether you’re auditing AI performance, reviewing edge cases, or training better responses – access to real conversations is gold. With smarter export and delete options, you can now clean, analyze, and iterate faster without digging through chats one by one.

You asked — we built it. Quidget now supports integration with Freshdesk!

• Automatically create tickets in Freshdesk with customer name, email, and full conversation log
• Ensure agents have all the context for smoother handoffs
• Wider property mapping is possible via Freshdesk API
  

📚 Setup Guide

See it in action

Why it matters:
When a bot can’t solve an issue, the handoff shouldn’t feel like starting over. With this integration, everything your customer has already said is passed straight to your support team – no lost context, no repeated questions. Just smoother support, end to end.

New users now get a friendly little celebration when they log in for the first time 🎉

Why it matters: First impressions matter. We want you to feel excited and welcomed!