Changelog

Export more, faster.

You can now export all, selected, or filtered customers with improved speed and flexibility. Large datasets are handled in chunks, so files are ready faster — even for huge exports.

What’s new:

• Choose exactly which customers to export
• Faster file creation for large lists

Why it matters:

• Quickly share or back up customer data
•  Handle large exports without delays or timeouts

• Onboarding Flow: Steps 3 to 4 have been refined for great intuitiveness. Button visibility now adapts based on user progress (e.g. Next, Skip Customization, Start Now), and transitions between steps are smoother and easier to follow.
• System-Level Enhancements: Authorization and validation mechanisms were refined to better support secure and predictable access flows. Improvements were also made to internal prompt logic for more consistent assistant behavior.

Why it matters:

• The cleaner onboarding flow allows faster and clearer progress through setup.
• System-level improvements help ensure a more stable and consistent experience across the platform.

Fixed a bug where bot changes (name, logo, or “require email” setting) would reset AI & Automation settings.

• No Auto-Closing Tickets: When a user starts a new chat, existing tickets in Zendesk and Freshdesk will no longer auto-close.
• Clear Chat Closure Notification: When a user ends a chat, the ticket will now show: “Chat closed by user via Quidget.”
• Response Limit Banner: A dashboard banner now alerts users when their response limit has been reached.
• Billing Clarification: Added a label to make it clear that billing applies only to the admin’s personal account, not their bots.
• Response Usage Widget: Admins can now see a read-only response usage widget in the sidebar.

You can now create and use Flexible Forms to collect user info like name, email, or phone — and plug that data directly into your chatbot flows. Design custom forms, save them, and drop them into any part of your flow using the Flow Builder. A simple way to gather and use inputs without extra tools.

Why it matters: Flexible Forms make it easy to collect and use user data directly within your chatbot — no need for external tools or workarounds.

This helps you:

• Personalize conversations based on user input
• Qualify leads by collecting key details early
• Automate follow-ups using captured data
• Improve support by gathering context up front

It’s a simple feature that unlocks more powerful, dynamic flows — all inside one tool.