Changelog

This month, we’re rolling out Conversations—a central hub for all your chats, making real-time customer interactions smoother than ever. Plus, we’ve made key fixes and improvements to keep Quidget running seamlessly.

What’s Inside?

•  All chats in one place — Manage every conversation from a single dashboard.
•  Real-time customer responses – Respond in real time to keep customers engaged.
•  Organized inbox — Sort conversations by type for better visibility.
•  Close or Delete Chats – Keep your inbox clean and structured.
•  Chat Details & Customer Info – Get quick insights for better support.

If your bot doesn’t yet support agent replies, follow these steps:

You may not have support for Agent responses if your bot wasn’t created from an AI Agent (Powered by OpenAI) template.

• Go to the Flow Page
• Choose at which step you want to redirect the user to the agent
• Integrate the Agent Action
  – Add a node with the Agent action.
  – Connect it to the previous nodes in the failed flow.
• Customize notifications for agent handoff
• Test your setup to ensure a smooth AI-to-human transition

Why This Matters

With Conversations, you gain more control over customer interactions, ensuring that conversations are efficiently managed, properly categorized, and escalated when necessary.

• Fixed a branding state save issue in Quidget settings.
• Resolved an auto-skip bug that jumped to step 4 when adding an icon on step 3 in onboarding flow.
• Fixed duplicate welcome messages when clicking restart in Mobile Web Chat.
• Web Chat icon now properly hides on screen widths 601px to 700px.
• Fixed Slack conversations not displaying or functioning correctly.
• Human Support tab is now always visible instead of hiding under certain conditions.
• Send dialogue settings in Human Support now show only when the flow includes a Send dialogue action.
• Fixed 400 Bad Request error when tapping multiple chats in Conversations.
• Agents can now properly close chats from Open inbox using the “Mark as closed” action.

QCRM Fixes

• One-click integration bug resolved—duplicate QCRM integrations removed.
• QCRM integration now works properly with the Human Takeover action.