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What’s happening at Quidget
Stories, insights, and advice that will revolutionize your approach to crafting and developing chatbots.
Thursday, June 25, 2026
Anna Hordiienko
AI Support Agents vs. Human Agents: The Numbers No One Wants to Talk About
There’s a thread on r/ecommerce that’s stuck with us. Someone wrote “AI will never replace...
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Wednesday, June 24, 2026
Anna Hordiienko
Training Your AI Support Agent on Years of Email History: A Practical RAG How-To
The Goldmine in Your Inbox Most support teams are sitting on a massive knowledge base and barely using it. It...
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Tuesday, June 23, 2026
Anna Hordiienko
A How-Study on AI Support: The Line Between the Bots People Thank and the Bots People Rage-Quit
Salesforce just paid $3.6 billion for Fin, the company most of us still think of as Intercom. The news landed...
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