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What’s happening at Quidget
Stories, insights, and advice that will revolutionize your approach to crafting and developing chatbots.
Wednesday, June 10, 2026
Anna Hordiienko
Voice AI for Customer Support: Hype or Ready for Prime Time? (2026 Honest Assessment)
If you run a contact center or CX team, your inbox has become a graveyard of bold promises. Vendors insist...
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Monday, June 8, 2026
Anna Hordiienko
AI Ruined Customer Service? Why Bad Implementations Fail (And How to Get It Right)
Try returning a package lately. Disputing a charge. Modifying a flight. You probably didn’t reach a...
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Friday, June 5, 2026
Anna Hordiienko
The AI Handoff Problem: 5 Triggers for Bot-to-Human Escalation (+ Best Practices)
The Moment That Makes or Breaks AI Support You’ve spent weeks on prompts, RAG pipelines, and testing. You...
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Tuesday, April 28, 2026
Bogdan Dzhelmach
Best Conversational AI Chatbot for Customer Service
Compare conversational AI chatbots for customer service—features, pricing, and use cases to pick the right...
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Thursday, April 23, 2026
Bogdan Dzhelmach
Live chat software
Live chat software with AI-driven messaging that cuts wait times, automates routine support, and improves sales...
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